Haymanot Amare
Customer Service Professional
Addis Abeba
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Am here seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Content Moderator
Majorel Kenya Limited
Nairobi
03.2023 - 11.2023
- Monitored the content, like text posts, images, and videos, that social media users upload to a website.
- Developed content strategy aligned with short-term and long-term marketing targets.
- Collaborated with marketing and design teams to plan and develop site content, style, and layout. Created and published engaging content, Edited, proofread, and improve writers posts.
- Liaised with content writers to ensure brand consistency.
Optimized content according to SEO, Use content management systems to analyze website traffic and user engagement metrics. - Managed content distribution to online channels and social media platforms to increase web traffic
Voluntary Worker
NGO
Addis Abeba
04.2021 - 03.2023
- Assisted with special events and programs.
- Assisted with event coordination and on-site support.
- Maintained clean, neat, and operational facilities to serve program needs.
- Coordinated food, clothing, and household items for disadvantaged individuals and families.
Sales Executive
Azeeman Hotel
Addis Abeba
09.2000 - 04.2021
- Coordinate Meeting and Events.
- Assist the sales and marketing manager and Overall support with the marketing activities in the office
- Answer all incoming calls on time.
- Answer guest inquiries about hotel services and facilities, provide guest tour
- Work on incoming email, phone and in person quotation requests
- Book conference room reservations, follow up and confirm the booking. Collect customer's feedback, and handle any complaints as per company's procedure.
- Communicate and work closely with the Banquets, Reservation and Front Office teams.
- Report weekly and monthly customer feedbacks and sales.
- Actively follow up, work and participate tender openings.
- Made sales call visits to different key accounts.
Sales and Marketing Representative
Kaleb Hotel
Addis Abeba
03.2017 - 11.2018
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Communicated relevant information to internal and external stakeholders.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Built local sales and marketing plan for each targeted district within defined territory.
Education
Master of Arts - Master of Business Administration
Admas University
Addis Ababa | Ethiopia 01.2019 - 01.2021
Bachelor of Arts - Agricultural Economics
University of Gondar
Gondar 01.2014 - 01.2016
Skills
Media expertise
Team collaboration
Online platforms knowledge
Planning and coordination
Self-Motivated
Active Listening
Interpersonal Communication
Organization and Time Management
Timeline
Content Moderator
Majorel Kenya Limited
03.2023 - 11.2023
Voluntary Worker
NGO
04.2021 - 03.2023
Master of Arts - Master of Business Administration
Admas University
01.2019 - 01.2021
Sales and Marketing Representative
Kaleb Hotel
03.2017 - 11.2018
Bachelor of Arts - Agricultural Economics
University of Gondar
01.2014 - 01.2016
Sales Executive
Azeeman Hotel
09.2000 - 04.2021