Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hayat Abdulkerim Hussen

Addis Ababa

Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service $ Secretarial Operations

Federal Document Authentication And Registration
Addis Ababa
10.2022 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Managed high-volume inbound calls, prioritizing urgent matters for immediate attention.
  • Contributed ideas during team meetings which resulted in innovative strategies that improved departmental performance.

Education

No Degree - Customer Contact $ Secretarial Opretions

General Poly Technique College
Addis Ababa, Ethiopia
07.2022

Skills

  • Customer Service
  • Computer Skills
  • Understanding Customer Needs
  • Data Entry
  • Staff education and training
  • Document and Records Management

Languages

Amharic
Native language
English
Intermediate
B1

Timeline

Customer Service $ Secretarial Operations

Federal Document Authentication And Registration
10.2022 - Current

No Degree - Customer Contact $ Secretarial Opretions

General Poly Technique College
Hayat Abdulkerim Hussen