Hariyam Tadesse Alamirew
Addis Ababa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Marketing Executive skilled in creating and implementing digital strategies, increasing brand awareness and developing customer-centric communications initiatives. Excelled in social media design and strategic communication, boosting long-term profitability and customer satisfaction. Skilled in Adobe Creative Suite and fostering team development, consistently achieving high-quality service levels.
Overview
4
4
years of professional experience
Work History
Marketing Officer
Zergaw ISP
05.2022 - 06.2023
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Manage social media accounts and communities and Create engaging content for various platforms.
- Understanding of SEO , digital marketing and Content creation tools (e.g., Canva, Adobe Creative Suite).
Data Analyst
INSA
06.2021 - 05.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Participated in requirements meetings to understand business needs.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
Customer Service and Call Center Supervisor
Movex Taxi And Delivery Service
09.2019 - 04.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Resolved issues and maintained customer service standards.
- Developed strong working relationships with clients, providing exceptional customer service.
Education
Management
YALI Network
Online Class12.2021
Bachelor of Arts - Accounting And Finance
Admas University
Addis Ababa, Ethiopia07.2019
Skills
- Social Media Design
- Print design
- Digital graphics
- Adobe Creative Suite
- Video Editing
- Branding
Languages
Amharic
Native language
English
Advanced
C1
Timeline
Marketing Officer
Zergaw ISP
05.2022 - 06.2023
Data Analyst
INSA
06.2021 - 05.2022
Customer Service and Call Center Supervisor
Movex Taxi And Delivery Service
09.2019 - 04.2021
Management
YALI Network
Bachelor of Arts - Accounting And Finance
Admas University
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