Hanamariam Assefa
Bahir Dar
Summary
Adept IT Officer with a proven track record at Import and Exports, enhancing network security and system efficiency through innovative solutions. Excelled in IT vendor management and problem-solving, boosting productivity by over 50%. Known for exceptional team development and adaptability, consistently delivering timely technical support and minimizing operational disruptions.
Overview
2
2
years of professional experience
Work History
IT Officer
Import and Exports
03.2024 - Current
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Customized and repaired technology based on staff requests.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
IT Officer
Import and Exports
03.2023 - Current
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
- Improved system efficiency by implementing new software and hardware solutions.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Assessed user needs and provided tailored training sessions for improved technological competency across departments.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
- Developed and maintained company intranet, streamlining internal communication processes.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
Education
Bachelor of Science - Computer Engineering
Bahirdar University
Bahir Dar, Ethiopia08-2022
Skills
- Mobile application development
- Disaster recovery
- IT vendor management
- Virtualization technologies
- IT asset management
- IT risk management
- Network administration
- IT service management
- Team development
- Staff hiring
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Relationship building
listining music
i love to hear country musics .
Languages
Amharic
Native language
English
Intermediate
B1
Timeline
IT Officer
Import and Exports
03.2024 - Current
IT Officer
Import and Exports
03.2023 - Current
Bachelor of Science - Computer Engineering
Bahirdar University
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