Haileyesus Wondie

Customer Support Representative

Addis Ababa

Summary

Experienced Customer Support Specialist with a diverse background in banking, finance, software applications, and data entry. Currently employed at Dashen Bank, providing technical and customer support for agency banking services. Proficient in data entry, digital banking systems, and financial transactions. Excels in troubleshooting issues, delivering exceptional customer service, and ensuring seamless banking operations. Expertise in data entry complemented by strong mathematical and analytical thinking skills. Personable team player consistently delivering outstanding customer service. Highly motivated and committed to continuous self-directed learning, making for a fast learner in any environment.

Overview

years of professional experience

Work History

Agency Banking Customer Support

Dashen Bank

02.2023 - Current

Provide technical support for banking agents and customers using digital banking services
Assist with troubleshooting mobile banking apps, POS devices, and transaction issues
Train agents on banking products, customer handling, and fraud prevention
Ensure compliance with banking regulations and risk management procedures
Analyze agent performance and prepare reports for business improvement

Education

Bachelor's Degree - Accounting and Finance

Hage College

Bachelor's Degree - Software Engineering

Bahir Dar University

Skills

Customer Support

Timeline