Haile Aytenew Alamiraw

Addis Ababa

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Wholesale Customer Relationship Manager

Commercial Bank Of Ethiopia

03.2018 - Current

Managed customer relations on ongoing basis to maximize customer retention.
Delivered superior customer service to strengthen relationships and drive future business revenue.
Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.

Education

Master Of Business Administration - Business Administration

World Bright College , Hossana

07.2022

Bachelor Degree - Accounting And Finance

Hope College of Business ,science And Technology , Addis Ababa

06.2016

Skills

Customer Relations
Research and due diligence

Training and mentoring
Inter-department collaboration

Languages

Amharic

Bilingual or Proficient (C2)

English

Advanced (C1)

Timeline

Wholesale Customer Relationship Manager - Commercial Bank Of Ethiopia

03.2018 - Current

World Bright College - Master Of Business Administration, Business Administration

Hope College of Business ,science And Technology - Bachelor Degree , Accounting And Finance