Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Gudeno Lemita

Educational Planning And Management, And NID Agent At Ethio-Tele
Konso Karat, Ethiopia ,Southern Ethiopia
Gudeno Lemita

Summary

Dynamic professional with a proven track record in customer service and team management at Ethio-Tele. Adept at resolving complex issues and enhancing client satisfaction through exceptional communication and problem-solving skills. Recognized for fostering collaboration and implementing effective solutions, driving positive outcomes in fast-paced environments.

Overview

2026
years of professional experience
3
Certifications
4
Language

Work History

Educational Organization

Educational Planning and Management

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Ethio-Tele

NID Agent

Job overview

  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Initiated digital marketing campaign to increase brand visibility.
  • Oversaw compliance with regulatory requirements, maintaining company's reputation.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Self Employed Services

Online Customer Service Manager
03.2015 - Current

Job overview

  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Followed through with client requests to resolve problems.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Wolkite University
Central Ethiopia, Ate Guraghe Zone

Bachelor Of Art from Educational Planning And Management
07.2016

University Overview

Skills

Friendly, positive attitude

Certification

[Area of expertise] License - [Timeframe]

Timeline

Licensed [Job Title] - [Timeframe]

07-2024

[Area of expertise] License - [Timeframe]

07-2023
Online Customer Service Manager
Self Employed Services
03.2015 - Current
Educational Planning and Management
Educational Organization
NID Agent
Ethio-Tele
Wolkite University
Bachelor Of Art from Educational Planning And Management

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Gudeno LemitaEducational Planning And Management, And NID Agent At Ethio-Tele