Getachew Gemechu
Addis Ababa,AA
Summary
Dynamic IT professional with extensive experience at Ethio Telecom, excelling in network troubleshooting and team leadership. Proven track record in enhancing network performance and implementing security protocols. Adept at incident management and fostering collaboration across teams to drive process improvements and elevate service delivery standards.
Overview
25
25
years of professional experience
Work History
Datacenter Network Manager
Ethio Telecom
12.2020 - Current
- Assisted in monitoring network performance and troubleshooting connectivity issues.
- Supported the configuration and maintenance of routing and switching equipment.
- Collaborated on implementing network security protocols to safeguard data integrity.
- Participated in documenting network configurations and system updates for knowledge sharing.
- Aided in the evaluation of new technologies to enhance network capabilities and efficiency.
- Contributed to user support by resolving basic technical issues related to network access.
- Engaged in training sessions to understand best practices for network management tools.
IT Service Desk Supervisor
Ethio Telecom
04.2016 - 12.2020
- Supervised daily operations of service desk, ensuring efficient ticket resolution and customer satisfaction.
- Trained and mentored junior staff on best practices for incident management and customer interactions.
- Developed and implemented process improvements to enhance service delivery and response times.
- Coordinated communication between technical teams and end-users, facilitating effective issue resolution.
- Analyzed service desk performance metrics to identify trends and areas for improvement.
- Managed escalations, ensuring timely responses to high-priority incidents while maintaining service standards.
- Led cross-functional meetings to align support strategies with organizational goals and objectives.
- Streamlined knowledge base documentation, improving accessibility of information for team members and users.
- Streamlined service desk operations by implementing efficient processes and workflows.
IT Help Desk Technician
Ethio Telecom
08.2013 - 04.2016
- Provided technical support for hardware and software issues, ensuring prompt resolution for end-users.
- Diagnosed and troubleshot network connectivity problems, enhancing system reliability and user productivity.
- Assisted in the deployment of new technologies, streamlining onboarding processes for staff.
- Documented technical procedures and user guides, improving knowledge sharing across teams.
- Collaborated with cross-functional teams to identify recurring IT issues and develop preventive solutions.
Training Officer
Ethio Telecom
05.2008 - 04.2013
- Developed comprehensive training programs enhancing employee skillsets and knowledge retention.
- Facilitated workshops and seminars, promoting continuous professional development among staff.
- Collaborated with management to identify training needs and align programs with organizational goals.
- Evaluated training effectiveness through feedback mechanisms, ensuring course relevance and engagement.
Junior Telecom Technician
Ethio Telecom
02.2004 - 06.2008
- Installed and configured telecom systems to ensure optimal performance and reliability.
- Conducted routine maintenance and troubleshooting on telecommunication equipment to minimize downtime.
- Collaborated with cross-functional teams to enhance communication infrastructure and service delivery.
- Monitored system performance metrics, identifying areas for improvement and implementing corrective actions.
Junior Cable Jointer
Ethio Telecom
01.2001 - 06.2004
- Installed and maintained cabling systems for telecommunications and data networks.
- Collaborated with project teams to ensure timely completion of cabling installations.
- Conducted site surveys to assess cabling requirements and layout designs.
- Trained junior cablers on installation techniques and safety protocols.
Education
Master of Science - Telecom Information Systems
Addis Ababa University
Addis Ababa07-2020
Bachelor of Science - Computer Science And Information Technology
Haramaya Universisty
Harar, Ethiopia06-2008
Skills
- Network troubleshooting
- Team leadership
- IT infrastructure management
- Network access control
- Network security management
- Data center operations
- Software-defined networking
- Problem resolution
- Network performance monitoring
- Telecommunications
- Software upgrades
- Incident management
- Patch management
- Configuration management
Timeline
Datacenter Network Manager
Ethio Telecom
12.2020 - Current
IT Service Desk Supervisor
Ethio Telecom
04.2016 - 12.2020
IT Help Desk Technician
Ethio Telecom
08.2013 - 04.2016
Training Officer
Ethio Telecom
05.2008 - 04.2013
Junior Telecom Technician
Ethio Telecom
02.2004 - 06.2008
Junior Cable Jointer
Ethio Telecom
01.2001 - 06.2004
Master of Science - Telecom Information Systems
Addis Ababa University
Bachelor of Science - Computer Science And Information Technology
Haramaya Universisty
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