Gedion Hayalsew
Addis Ababa,AA
Summary
Driven IT and Support Specialist with a proven track record at Professional Electronic Data System (PEDS), excelling in technical assistance and critical thinking. Expert in debugging and failure resolution, significantly enhancing system performance. Skilled in SQL and interpersonal communication, adept at transforming complex client issues into tangible solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT and Support Specialist
Professional Electronic Data System(PEDS)
01.2022 - Current
- Collaborated with clients to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Used [Software] to create and updated tracking documents.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
Education
BBA - Computer Science
Unity University
Addis Ababa, AA09.2021
Skills
- Technical assistance
- Debugging
- Failure resolution
- Critical Thinking
- Interpersonal Communication
- SQL
Certification
Cicso Networking and Communicatio
Languages
Amharic
Native language
English
Advanced
C1
Timeline
IT and Support Specialist
Professional Electronic Data System(PEDS)
01.2022 - Current
BBA - Computer Science
Unity University
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