Gamtesa Beka Gamada
Supply Chain Management Officer
Addis Ababa
Summary
Experienced supply chain management officer with a background in agricultural economics. Strong foundation in effectively managing the flow of goods and services. Demonstrating expertise in digital transaction, communication, problem-solving, and exceptional interpersonal skills. Proven track record in delivering outstanding customer service. Seeking an operational position to leverage skills and contribute significantly to a dynamic team.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Supply Chain Management Officer
Cooperative Bank Of Oromia
10.2024 - Current
- Monitored supplier quality to identify potential issues.
- Implemented continuous improvement initiatives within the supply chain, leading to increased efficiency and cost savings.
- Implemented advanced planning tools to optimize production schedules based on demand forecasts and available resources.
- Maintained strict compliance with regulatory requirements and industry best practices throughout the supply chain process.
- Facilitated regular communication between internal stakeholders and external partners, improving collaboration across the supply chain network.
- Oversaw end-to-end order fulfillment processes, ensuring accurate and timely processing of customer orders from placement to delivery.
- Collaborated with cross-functional teams to improve overall operational performance and customer satisfaction levels.
Internal Controller
Cooperative Bank of Oromia
1 2024 - 10.2024
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Investigated discrepancies discovered during auditing process.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Maintained up-to-date knowledge of industry trends and emerging risks, ensuring relevance in audit approach and methodology.
Customer Service Officer
Cooperative Bank of Oromia
09.2021 - 01.2024
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner
- Collaborated with cross-functional teams to ensure seamless communication and resolution of customer concerns
- Implemented new customer service processes and procedures to improve efficiency and enhance overall customer satisfaction
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Graduate Trainee
Cooperative Bank Of Oromia
08.2020 - 09.2021
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Agricultural Economics
Wolkite University
Wolkite 04.2017 - 07.2019
Skills
Excellent communication
Certification
Data Analysis, Udacity, http://www.udacity.com/certificate/e/f24b6dc2-4a6f-11ef-9e42-3beb3044f279, I am certified in Data Analysis from Udacity, demonstrating my expertise in extracting valuable insights from data to drive informed decision-making.
Personal Information
- Date of Birth: 02/08/98
- Nationality: Ethiopian
Reading
Reading is the process of interpreting written or printed text to gain information, knowledge, or enjoyment. It enhances comprehension, vocabulary, and critical thinking skills. Regular reading can reduce stress, improve focus, and stimulate creativity. It can be for various purposes, such as learning, entertainment, or personal development.
Timeline
Supply Chain Management Officer
Cooperative Bank Of Oromia
10.2024 - Current
Customer Service Officer
Cooperative Bank of Oromia
09.2021 - 01.2024
Graduate Trainee
Cooperative Bank Of Oromia
08.2020 - 09.2021
Bachelor of Arts - Agricultural Economics
Wolkite University
04.2017 - 07.2019
Internal Controller
Cooperative Bank of Oromia
1 2024 - 10.2024
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