Etsehiewet Abebe
Addis Ababa
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
37
37
years of professional experience
Work History
Manager, Management Accounting Department
E.I.C., Finance and Investment Office
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Principal Customer Care
E.I.C., Corporate Business Unit
01.2011 - 11.2023
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with customers, leading to increased repeat business.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Reduced customer complaints by providing timely solutions to issues.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Communicated with customers to identify needs and expectations.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Department Manager, Management Accounting Department
E.I.C., Finance and Investment Division
01.2002 - 12.2010
Department Head, Accounts Department
E.I.C., Southern Main Branch
02.1998 - 12.2001
Section Head, Reinsurance Section
E.I.C., Finance and Investment Division
11.1997 - 02.1998
Accountant Supervisor, General Accounts Section
E.I.C., North Western Main Branch
09.1994 - 10.1997
Accountant Clerk II, General Accounts Section
E.I.C., North Eastern Main Branch
10.1990 - 09.1994
Junior Accountant, Cash Management Section
Ethiopian Airlines Corporation (summer job)
07.1988 - 09.1988
Junior Accountant, Stock Control Section
Ethiopian Telecommunications Corporation (summer job)
07.1987 - 09.1987
Education
MBA -
Addis Ababa University
10.2021
Associate Customer Service (ACS) -
LOMA
05.2017
Fellow, Life Management Institute (FLMI) -
Life Office Management (LOMA)
05.2016
Bachelor of Arts in Accounting -
Addis Ababa University
07.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Skills And Language Proficiency
Sufficient, Commendable, Commendable
Personal Information
- Date of Birth: 07/28/68
- Gender: female
- Nationality: Ethiopian
- Marital Status: Married
Timeline
Manager, Management Accounting Department
E.I.C., Finance and Investment Office
11.2023 - Current
Principal Customer Care
E.I.C., Corporate Business Unit
01.2011 - 11.2023
Department Manager, Management Accounting Department
E.I.C., Finance and Investment Division
01.2002 - 12.2010
Department Head, Accounts Department
E.I.C., Southern Main Branch
02.1998 - 12.2001
Section Head, Reinsurance Section
E.I.C., Finance and Investment Division
11.1997 - 02.1998
Accountant Supervisor, General Accounts Section
E.I.C., North Western Main Branch
09.1994 - 10.1997
Accountant Clerk II, General Accounts Section
E.I.C., North Eastern Main Branch
10.1990 - 09.1994
Junior Accountant, Cash Management Section
Ethiopian Airlines Corporation (summer job)
07.1988 - 09.1988
Junior Accountant, Stock Control Section
Ethiopian Telecommunications Corporation (summer job)
07.1987 - 09.1987
MBA -
Addis Ababa University
Associate Customer Service (ACS) -
LOMA
Fellow, Life Management Institute (FLMI) -
Life Office Management (LOMA)
Bachelor of Arts in Accounting -
Addis Ababa University