Etsegenet Kagnachew Cheru
Addis Abeba,Ethiopia
Summary
With 2 years of experience in the customer service field. I believe I can bring valuable expertise to this position and contribute to your team. While reading through the job description, I saw that I will perform serving customers and giving the best hospitality responsibilities which I enjoy and feel very passionate about
I know your company values professional development and a collaborative culture which matches my values so I'm excited about the opportunity to work here
Overview
3
3
years of professional experience
Work history
Sales manager
PLC
ADDIS ABABA, Ethiopia
09.2023 - Current
- Set the highest personal performance standards for self.
- Retained existing customers and substantially grew customer base, product line, and sales volume.
- Created and directed sales team training and development programs.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
Customer service representative
Epic Graphics and Printing PLC
ADDIS ABABA, Addis Ababa
01.2021 - 01.2023
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Diploma of Higher Education - Marketing
Harambee University
Addis Ababa/Ethiopia 09.2022 -
Skills
- Good communication skills
- Excellent interpersonal skills
- customer service skills for working with passengers
- patience and the ability to remain calm in stressful situations
- to enjoy working with other people
- knowledge of public safety and security
- the ability to accept criticism and work well under pressure
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Sales manager
PLC
09.2023 - Current
Diploma of Higher Education - Marketing
Harambee University
09.2022 -
Customer service representative
Epic Graphics and Printing PLC
01.2021 - 01.2023
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