Ermiyas Wakweya
Addis Ababa,ET
Summary
Dynamic IS Officer with proven expertise at Commercial Bank of Ethiopia in delivering technical support and enhancing software installations. Adept at troubleshooting complex network issues and fostering customer engagement. Skilled in database management and analytical thinking, driving efficiency and user satisfaction through effective solutions and training initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IS Officer
Commercial Bank of Ethiopia
Addis Abeba
06.2019 - Current
- Provide technical support during software installation or configuration.
- Use nondisciplinary tools and equipment such as a computer.
- Guide clients in the development of skills or strategies for dealing with their problems.
- Key information into computer equipment to create layouts for client or supervisor.
- Document technical factors such as server load, bandwidth, database performance, and browser and device types.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Advise customer about or perform maintenance of software system.
- Investigate mechanical failures or unexpected maintenance problems.
System Administrator
Mida kegn wereda revinue Authority
West Shewa
06.2018 - 06.2019
- Maintain logs related to network functions, as well as maintenance and repair records.
- Research hardware or software products to meet technical networking or security needs.
- Confer with network users about how to solve existing system problems.
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Analyze network data to determine network usage, disk space availability, or server function.
- Perform data backups and disaster recovery operations.
- Train users in procedures related to network applications software or related systems.
- Install new hardware or software systems or components, ensuring integration with existing network systems.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Create or revise user instructions, procedures, or manuals.
Education
Bachelor of Science - Information Technology
Jigjiga University
Jigjiga, Somale06-2017
Skills
- Technical support
- Software installation
- Network administration
- Database management
- Hardware troubleshooting
- Customer engagement
- User training
- Analytical thinking
- System maintenance
- Information security
- Problem solving
- Troubleshoot service issues
- Teamwork
Languages
Afan oromo
First Language
English
Upper Intermediate (B2)
B2
Amharic
Proficient (C2)
C2
Certification
- IBM Technical Support specialist
- Network installation
- computer maintenance
- Ethical hacking
- cloud computing
Timeline
IS Officer
Commercial Bank of Ethiopia
06.2019 - Current
System Administrator
Mida kegn wereda revinue Authority
06.2018 - 06.2019
Bachelor of Science - Information Technology
Jigjiga University
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