ERMIAS ASAMENEW

Having over 12 years of Work Experience in a Position of various duties and responsibilities for examining, educating customers on banking product general sales team acquisitions initiative and support sales team member. Strong communicators with excellent interpersonal skills and knowledge at bank’s production of reports to the higher management organ. By contributing expansively to team work and always displays a willing and helpful manner. Friendly and adaptable professional with remarkable leadership and program management skills.

• Manager Internal Control, 09/16/19, 09/21/19, Ensure all day-to-day activity performed in compliance with rules and regulation; Measures the SDTs of all branch activities (like account opening, selling of alternative channels, delivery of produced cards, collection and payment services and other services) and compile the data and forward to Manager Internal Control at district on monthly basis by copy to Branch Manager; Checks all suspense accounts and their reconciliation status , are timely settled and GL have a normal balance, and reports to Internal control at district and copy to Branch Manager monthly for any variation ; Checks that ATM, POS and CBE Birr transactions are reconciled daily and report status to Manager Internal Control at district Monthly; Check cash holding limit of the branch and each Performers every time and report to Manager Internal Control at district Monthly ; Identifies any operational risk and communicate to Manager Internal Control at district and copy to Branch Manager annually;
• Customer Service Manager-Service, 01/13/20, 09/06/20, Ensure the accurate processing of customer request; Support sales of banking business officer in his/her sales effort, and provide product related technical support; Facilitate the provision of efficient and high-quality service to customers as per the standard; Work on relationship management; Authorizes the branch transactions; Promote effective customers service communication throughout all levels of the banking officers in the branch.
• Customer Relationship Officer, 02/28/22, 05/26/22, Establishes a CRM strategy for FCY customers that define a way to attract new customer and to maintain relationships with existing customers; Develops the strategy and forward to Business Manager for review and approval; Participates in the implementation of CRM strategy that includes planning, implementation of all business communication techniques, and control activities which are necessary for achievement of defined objectives of building and improving relationships with customers.
• Quality Management and Control Officer/ Internal Control Officer, 09/07/20, 06/08/21, User Activity Control Customer Related Control Account Related Activity Control Financial Transaction Control Mobile, Internet and Card Banking users registration, profile creation and transaction control KYC Control AML reporting control Access Control Fraud reporting and Ethics
• Customer serves office, 09/30/15, 11/06/16, Correctly identify the various type of customer create dally sales through customer acquisition and selling of Products and services Recommend appropriated Product to customers Communicate Coordinate with internal departments
• Junior Customer service officer, 02/10/11, 03/05/13, Correctly identify the various type of customer create dally sales through customer acquisition and selling of Products and services Recommend appropriated Product to customers Communicate Coordinate with internal departments