Endris Yesuf
Senior Technical Assistance
Dessie,AM
Summary
Dynamic and results-driven professional with experience at Mekdela Amba University, excelling in project support and team collaboration. Proven ability to enhance service delivery through technical skills and effective communication. Successfully coordinated academic events and developed training materials, driving continuous improvement and increasing customer satisfaction.
A driven professional with background in structured training programs and hands-on experience in industry-relevant tasks. Known for reliability in team settings and flexibility in adapting to changing demands. Proficient in key operational processes and effective communication.
Experienced with training programs and hands-on tasks related to industry. Utilizes strong analytical and problem-solving skills to support team objectives. Knowledge of industry standards and ability to adapt to evolving environments.
Overview
7
7
years of professional experience
Work History
Senior Technical Assistant
Mekdela Amba University
03.2019 - Current
- Assisted faculty in developing course materials and instructional resources.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Coordinated academic events, ensuring timely execution and participant engagement.
- Implemented feedback mechanisms to improve student services and support resources.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported data collection and analysis for program evaluations and assessments.
- Coordinated technical support for software applications, enhancing user experience and resolving issues effectively.
- Assisted in system upgrades, ensuring minimal downtime and seamless transitions for end-users.
- Developed training materials for staff, improving onboarding processes and knowledge retention.
- Analyzed user feedback and system performance, driving continuous improvement in service delivery.
- Updated supervisor on status of projects.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Installed technical hardware and software in deskside support environment.
- Served as point-person for support requests with clients and vendors.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Liaised with customers, communicating and resolving problems and concerns.
Education
Bachelor of Science - Computer Science
Ambo University
Ambo 05.2001 -
Skills
Project Support
Timeline
Senior Technical Assistant
Mekdela Amba University
03.2019 - Current
Bachelor of Science - Computer Science
Ambo University
05.2001 -