Endeshaw Tadesse
Addis Ababa,AA
Summary
Dynamic Front Desk Receptionist and F&B Manager with proven expertise at Addis Amba Hotel. Skilled in multi-line phone management and appointment scheduling, I excel in enhancing customer satisfaction and optimizing operations. Recognized for leading teams effectively and implementing strategic plans that improved service quality and operational efficiency.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist,F&B Manager ,supervision
Addis amba Hotel,Assinuara Hotel,Olive Hotel And SPA,daily Mini Mart
Bahirdar , Bahirdar
04.2020 - Current
- Greeted and assisted visitors in a friendly and professional manner.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained calendar for staff members efficiently.
- Maintained clean and organized front desk area to enhance visitor experience.
- Collaborated with team members to support daily office operations smoothly.
- Handled inquiries and resolved issues promptly, enhancing customer satisfaction.
- Utilized office software to manage records and maintain accurate documentation.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Drafted professional business documents, spreadsheets, and correspondence.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Handled sensitive information in a confidential manner.
- Coordinated maintenance requests for office equipment and facilities.
- Assisted with travel arrangements for staff and management.
- Processed and distributed internal and external communications.
- Managed company calendar and scheduled events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Implemented best practices for workflow optimization within the department's operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented quality control measures to uphold company standards.
Education
Master of Arts - Marketing Management
Bahir Dar University
Bahir Dar, Sefeneselam 10.2015 - 10.2019
Bahir Dar University
Bahir Dar, sefeneselamTana Hike
Skills
- Multi-line phone management
- Appointment scheduling
- Record keeping
Languages
Amharic
First Language
English
Proficient (C2)
C2
Certification
Drivinig license ,industry's trainer
References
References available upon request.
Timeline
Front Desk Receptionist,F&B Manager ,supervision
Addis amba Hotel,Assinuara Hotel,Olive Hotel And SPA,daily Mini Mart
04.2020 - Current
Master of Arts - Marketing Management
Bahir Dar University
10.2015 - 10.2019
Bahir Dar University
Tana Hike