Eliyas Aschalew
Asella Town
Summary
Dynamic professional with expertise in customer relations and problem-solving, honed at Cooperative Bank Of Oromia. Successfully increased client engagement through targeted marketing and improved satisfaction by resolving issues promptly. Skilled in account management and known for patience and resilience, driving efficient service delivery and customer retention.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Customer Relationship Officer Agricultur
Cooperative Bank Of Oromia
10.2024 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Customer Service Officer
Cooperative Bank Of Oromia
09.2023 - 09.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Bachelor of Science - Agri Business And Value Chain Management
Haramaya University
Haramaya10-2021
Skills
- Customer relations
- Problem Solving
- Account management
- Patience and resilience
- Account updates
- Sales proficiency
- Strong interpersonal skills
Certification
- Certification Of Basic data Analysis
- Certification Of business communication
- Certification of Enterpreunership and job readiness
- Certification Of Capital market
- certification Of Digital Market
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Afaanoromo
Full Professional
Af Somali
Professional Working
Timeline
Associate Customer Relationship Officer Agricultur
Cooperative Bank Of Oromia
10.2024 - Current
Customer Service Officer
Cooperative Bank Of Oromia
09.2023 - 09.2024
Bachelor of Science - Agri Business And Value Chain Management
Haramaya University
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