Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Additional information References
Timeline
Generic

Elias Nuguse

Addis Ababa

Summary

A highly skilled and results-driven Business Application and System Analyst with over 5 years of experience in network and system administration across various software and hardware environments. Adept at ensuring business applications and computing systems remain operational during production hours. Proven expertise in identifying root causes of operational issues and process inefficiencies. Proficient in monitoring system security, including malware protection and patching, and conducting system testing to identify critical vulnerabilities on time. Skilled in assessing technical controls to identify areas for improvement and conducting periodic user access control and verifications. Experienced in installing and configuring software and hardware, managing network servers and technology tools, setting up accounts and workstations, and maintaining systems to meet performance requirements. Demonstrated ability to troubleshoot issues, manage outages, and ensure security through access controls, backups, and firewalls.

Overview

7
7
years of professional experience

Work History

Business Application and System Analyst

United Beverages S.C.
12.2021 - Current


  • Monitored and provided ongoing support for sales operation applications, ensuring optimal performance and resolving technical issues
  • Ensured smooth operation of ERP applications, including troubleshooting, updates, and enhancements
  • Led the Pilot testing, rollout, and post-go-live support of the sales system, working closely with the sales team to align the system with business requirements, overseeing the successful rollout, and providing continuous support to enhance system performance and user productivity.
  • Managed and configured network and system infrastructure, ensuring high-performance operations across company systems
  • Network and System administration in a variety software and hardware environments.
  • Ensuring Business application and computing systems remain available during production hours.
  • Identifying root-causes of operational issues and process inefficiencies.
  • Monitor system security relating to malware and patching, conduct
  • System testing to ensure critical vulnerabilities become identified on time.
  • Access technical controls and identify area of improvement.
  • Conduct periodic user access control and verifications.
  • Install and configure software and hardware.
  • Manage network servers and technology tools.
  • Setup accounts and workstations.
  • Monitor performance and maintain systems according to requirements.
  • Troubleshoot issues and outages.
  • Ensure security through access controls, backups and firewalls.

Networking and Computer Maintenance

Samuel Lemma General Import and Export
02.2019 - 11.2021
  • Managed the maintenance of computers and peripheral devices, ensuring their effective functionality.
  • Maintained and sustained network infrastructure, troubleshooting and resolving hardware and software issues to ensure seamless connectivity.
  • Setting up and installing new hardware and software systems.
  • Diagnosing and troubleshooting computer issues.
  • Maintaining hardware and software by conducting regular maintenance and updates.
  • Identifying and resolving network, connectivity, and server issues.
  • Upgrading firmware, software, and outdated hardware systems.
  • Monitoring and maintaining security systems and installing updates.
  • Providing technical support to users and resolving technical errors.
  • Performing regular tests, upgrades, and backups.
  • Preparing technical documents, such as error and maintenance reports.

IT Technical

Merry Computers
01.2018 - 11.2019
  • Conducted maintenance for computers and peripheral devices, providing technical support and ensuring systems remained operational.
  • Ensured the stability and efficiency of network infrastructure, addressing performance issues and performing routine upgrades.
  • Serving as the first point of contact for IT support within the organization.
  • Installing, configuring and maintaining software and hardware components of computer and network systems
  • Diagnosing and troubleshooting software and hardware issues
  • Repairing and replacing damaged computer and network components
  • Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
  • Supporting people whenever they encounter challenges with computers and network devices
  • Maintaining and updating technical documentation regularly
  • Testing new hardware and software before full-scale installation

Education

Bachelor of Science - Computer Science

Rift Valley University
01-2017

Oromia TVET Commission Level 1-3 -

Center of Competence-Adama
01-2015

Level - Information Technology

Micro Business College
01-2013

Skills

  • Exploiting and Managing Windows Xp, Windows7, Windows 8 and Windows 10
  • Exploiting and Managing Windows Server 2008, 2010, 2012 and 2016
  • System Center Configuration manager
  • Exploiting and managing Cisco Identity Services Engine, servers, switches, wireless controller and CIMC
  • Exploiting and managing FortiGate and Huawei routers
  • Exploiting and Managing Linux Server and Client 1004–1904
  • Exploiting and managing Network security like Backtrack 5r3, Kali Linux etc
  • Exploiting and managing Cisco Unified CM Administration and E1/T1 modem
  • Exploiting and managing Microsoft 365
  • Exploiting and managing Kaspersky Security Center
  • Exploiting and managing Security system Like Dormakaba, Hikvison, dahua, Zkteco, Anviz, and etc
  • Working in Hardware Maintenance like (Computer, Printer, Photocopy Machine, Fax, UPS and soon
  • Web development tools and languages like HTML5, CSS, Bootstrap, JavaScript, PHP, Asp etc
  • Desktop and Mobile application development tools like C, C, Java, Python, C#, VBNet etc
  • AI tools and languages like prolong, Robot Operating System (ROS) etc
  • Database Administration tools MySQL, MySQLI and etc
  • Exploiting and Managing Open-Source systems like KOHA online library system, Webinar online web conferencing system etc
  • Managing Sophos Endpoint Agent
  • Driving License Ethiopian U1 Driving License

Languages

Afaan Oromoo
Native language
Afaan Oromoo
Proficient
C2
Amharic
Proficient
C2
English
Advanced
C1

Personal Information

  • Date of Birth: March/02/92
  • Gender: Male
  • Nationality: Ethiopian

Additional information References

  • Mulualem G/Michael, Head of Infrastructure and Security in EthioChicken, 0913-30-09-88
  • IT Manager in Kegna Beverages, 0911-59-02-24

Timeline

Business Application and System Analyst

United Beverages S.C.
12.2021 - Current

Networking and Computer Maintenance

Samuel Lemma General Import and Export
02.2019 - 11.2021

IT Technical

Merry Computers
01.2018 - 11.2019

Bachelor of Science - Computer Science

Rift Valley University

Oromia TVET Commission Level 1-3 -

Center of Competence-Adama

Level - Information Technology

Micro Business College
Elias Nuguse