A highly skilled and results-driven Business Application and System Analyst with over 5 years of experience in network and system administration across various software and hardware environments. Adept at ensuring business applications and computing systems remain operational during production hours. Proven expertise in identifying root causes of operational issues and process inefficiencies. Proficient in monitoring system security, including malware protection and patching, and conducting system testing to identify critical vulnerabilities on time. Skilled in assessing technical controls to identify areas for improvement and conducting periodic user access control and verifications. Experienced in installing and configuring software and hardware, managing network servers and technology tools, setting up accounts and workstations, and maintaining systems to meet performance requirements. Demonstrated ability to troubleshoot issues, manage outages, and ensure security through access controls, backups, and firewalls.