Elias Gezahegn Mareye

· Led end-to-end development of the airline's first direct-booking holiday platform, implementing payment gateway integrations and dynamic packaging solutions that increased online sales.

· Manage the development of New Distribution Capability (NDC) solution from scratch, including API-first architecture and partner portal, reducing integration time and enabling modern retailing capabilities for 100+ travel agencies.

· Manage internal flight and turn around control apps with automated workflow engines, reducing process delays across flight operations, crew scheduling, and ground handling teams.

· Authored 5+ SOPs and change management frameworks for NDC/B2B implementations, decreasing onboarding time for new markets.

· Led migration of legacy loyalty management system to microservices architecture with REST APIs, improving redemption processing speed and enhanced customer experience of the site.

· Led cross-functional team to build first cargo tracking mobile app, increasing shipment visibility and reducing customer inquiries.

· Directed 5+ Scrum teams across dev, UX, and QA, maintaining good sprint completion rate.

• Operated airline departure control systems and GDS platforms, ensuring smooth check-in and ticketing processes.
• Provided travel documentation verification and passenger assistance.

• Managed SQL Server databases, ensuring performance optimization and data security.
• Implemented database migration strategies, improving system reliability and scalability.
• Provided database access control and troubleshooting, ensuring minimal downtime.