ELIAS EDOSSA
Ajman
Summary
Multitalented professional with many years of experience enhancing administrative oversight and operations. Highly reliable and accurate when accomplishing vital responsibilities. Dedicated leadership resource when facilitating clear communication between executives and clients. Motivated Junior Officer with background in managing team operations, enforcing policies, and coordinating administrative tasks. Strengths include strong leadership skills, adaptability, and strategic planning. Demonstrated ability to drive operational efficiency and foster collaborative environments in previous roles. Committed to upholding organizational values while achieving key objectives,etc.
Overview
7
7
years of professional experience
Work History
JUNIOR OFFICER II
COMMERCIAL BANK OF ETHIOPIA
ADDIS ABABA
05.2022 - 11.2024
- Monitored and reported on operational performance metrics.
- Analyzed company's expenditures and developed financial models.
- Maintained positive working relationship with fellow staff and management.
- Cash holding management.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Managed customer service inquiries, complaints, escalations.
- Prepared expense reports, submitting for approval and processing.
- Analyzed customer feedback to identify areas of improvement for processes and services.
- Supported daily operations by assisting customers.
- Set specific goals for projects to measure progress and evaluate end results.
- Assisted in the development of operational plans, procedures and policies.
- Utilized problem-solving skills to resolve complex issues quickly.
- Audited company's legal documents to verify compliant policies and procedures.
- Love of work
- Team work
- Make priorities for urgent activities, etc.
Customer Service Clerk I
Ethiopian Postal Service Enterprise(EPSE)
Addis Ababa
05.2018 - 05.2021
- Greeted customers and provided assistance with inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Worked closely with management team to implement strategies that would result in increased sales volume.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Resolved customer complaints in a timely manner.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Bachelor of Arts - Accounting And Finance
RIFT VALLEY UNIVERSITY
ADDIS ABABA, ETHIOPIA07-2021
High School Diploma -
RIFT VALLEY UNIVERSITY
ADDIS ABABA, ETHIOPIA07-2017
Skills
- Marketing knowledge
- Team leader, operational sales
- Love of work
- Easily solving problem
- Time management
- Give priority for urgent activities
- Complete daily work activities as per as possible
- Following the company policies and guidelines
- Report daily completed activities
- Learning new technology
- Using Microsoft products like; Microsoft word, power point, excel, etc
- Answering emails and outlooks messages on time
- Operational reporting
- Cash management
- Document management
- Safety compliance
- Customer service
- Team collaboration
- Goal setting
- Problem solving
- Conflict resolution
- Team leadership
- Operational risk management
- Risk assessment
- Reliability
- Effective communication
- Marketing
- Report preparation
- Adaptability
- Problem-solving abilities
- Excellent communication
- Cultural awareness
- Operational efficiency
- Organizational skills
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Timeline
JUNIOR OFFICER II
COMMERCIAL BANK OF ETHIOPIA
05.2022 - 11.2024
Customer Service Clerk I
Ethiopian Postal Service Enterprise(EPSE)
05.2018 - 05.2021
Bachelor of Arts - Accounting And Finance
RIFT VALLEY UNIVERSITY
High School Diploma -
RIFT VALLEY UNIVERSITY
Similar Profiles
ANTENEH GORFUANTENEH GORFU
Manager - Digital Banking at Commercial Bank of EthiopiaManager - Digital Banking at Commercial Bank of Ethiopia
Hermella BogaleHermella Bogale
Finance Intern at Commercial Bank Of EthiopiaFinance Intern at Commercial Bank Of Ethiopia
Nahom AlemuNahom Alemu
Junior Officer II Foreign Currency at Commercial Bank Of EthiopiaJunior Officer II Foreign Currency at Commercial Bank Of Ethiopia