Eden Minda Alemu
Addis Ababa,Ethiopia
Summary
As a passionate Sales and IT Support Engineer, I bridge technology and business to deliver tailored solutions that exceed client expectations. With a solid foundation in both technical support and sales, I excel at building trust with clients through clear communication and collaborative relationships. Committed to driving growth and delivering value, I continuously seek opportunities to enhance my technical expertise and improve client satisfaction. I approach challenges with enthusiasm and a proactive mindset, ensuring seamless IT operations while providing innovative solutions that align with business goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Assistant
Flemingo Duty free Shop
Addis Ababa , Ethiopia
08.2024 - Current
- Replenished merchandise on shelves as needed throughout the day.
- Resolved customer complaints in a timely manner.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Two times best sale person of the month.
- Performed regular price checks to ensure competitive pricing.
- Informed customers about current promotions and discounts.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Sales and IT Support Engineer
Elias Amare Fleet Management
Addis Ababa, Ethiopia
06.2020 - 04.2024
- Provided IT support for hardware and software.
- Provided technical support for the installation, configuration, and maintenance of GPS tracking systems, ensuring seamless operation and vehicle tracking accuracy.
- Coordinated with clients and the technical team to address hardware and software issues, ensuring prompt and efficient problem resolution.
- Engaged with clients to promote and sell vehicle speed limiters and GPS systems, contributing to increased sales.
- Managed daily cash transactions, ensuring accurate records and handling customer payments.
- Supported overall business operations through administrative tasks and assistance with fleet management projects.
Sales
Sami Internet Cafe
Addis Ababa, Ethiopia
01.2020 - 06.2020
- Helped customers select services such as internet access, printing, and gaming, while explaining pricing options.
- Promoted extra products like snacks and accessories to increase sales and improve customer satisfaction.
- Maintained good relationships with regular customers to encourage repeat visits.
- Handled payments efficiently and supported the implementation of promotions to attract more customers.
Education
Bachelor of Science - Computer Science
HiLCoE Computer Science and Technology School
Addis Ababa, Ethiopia04.2024
Bachelor of Science - Business Management
Bahir Dar University College of Business and Economics
Bahir Dar, EthiopiaSkills
- Strong interpersonal skill
- Ability to work well under pressure
- Critical thinking
- Problem solving skill
- Work well individually or in a group setting
- Analytical skills
- Research skills
- Written communication skill
- Verbal communication skill
Certification
- Business Management Essential Certified
- Project Management Essential Certified
References
Bekele Degefaw, General Manager, Elias Amare Fleet Management, +251911 25 73 74
Contact Profile - Skills
- Strong interpersonal skill
- Ability to work well under pressure & time constraint environment
- Critical thinking & problem solving skill
- Work well individually or in a group setting
Languages
English
Advanced
C1
Amharic
Proficient
C2
Timeline
Sales Assistant
Flemingo Duty free Shop
08.2024 - Current
Sales and IT Support Engineer
Elias Amare Fleet Management
06.2020 - 04.2024
Sales
Sami Internet Cafe
01.2020 - 06.2020
Bachelor of Science - Computer Science
HiLCoE Computer Science and Technology School
Bachelor of Science - Business Management
Bahir Dar University College of Business and Economics