EDEN MILLION
Summary
Dedicated and versatile Customer Support and Recruitment professional with strong experience delivering high-quality service across remote and freelance environments. Demonstrates proven capability in client communication, issue resolution and end-to-end recruitment support, including sourcing, interviewing and onboarding. Known for building trusted relationships, handling competing priorities effectively and contributing positively to team culture and organisational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Freelance
01.2020 - 01.2025
- Handled customer inquiries via phone, email and chat, ensuring timely resolution and high satisfaction levels.
- Resolved product and service issues efficiently through effective problem-solving and communication.
- Trained new team members on customer support protocols and CRM systems.
- Supported client onboarding activities and maintained accurate customer records.
Recruitment Consultant
Freelance
01.2022 - 01.2025
- Conducted candidate sourcing, screening and structured interviews.
- Partnered with hiring managers to define job requirements and create job postings.
- Coordinated onboarding sessions to support smooth integration of new hires.
ESL Teacher
British Online & Berlitz
01.2017 - 01.2023
- Delivered English language instruction to learners across different age groups and proficiency levels.
- Designed interactive lesson plans to improve speaking, listening, reading and writing skills.
- Incorporated multimedia tools and real-world contexts to enhance language acquisition.
- Conducted assessments and provided tailored feedback to support student progress.
Lesson Planner & Curriculum Developer
Gleac & Freelance
01.2017 - 01.2023
- Developed ESL curricula aligned with international teaching standards.
- Created lesson plans for beginner, intermediate and advanced learners.
- Applied communicative language teaching and task-based learning approaches.
- Produced instructional materials, including worksheets, online modules and assessment tools.
Education
Teaching English As a Second Language - undefined
i-to-i
12.2017
Teaching Young Learners - undefined
i-to-i
12.2017
Junior Front-end Developer - undefined
UI Design Certificate - undefined
Scrimba
Skills
- Customer Support
- Recruitment & HR Support
- Communication
- Organisation
Websites
Certification
- TEFL/TESOL Certification, i-to-i, 2017-01-01
- Teaching Young Learners, i-to-i, 2017-01-01
Languages
English
Amharic
Timeline
Recruitment Consultant
Freelance
01.2022 - 01.2025
Customer Support Specialist
Freelance
01.2020 - 01.2025
ESL Teacher
British Online & Berlitz
01.2017 - 01.2023
Lesson Planner & Curriculum Developer
Gleac & Freelance
01.2017 - 01.2023
Teaching English As a Second Language - undefined
i-to-i
Teaching Young Learners - undefined
i-to-i
Junior Front-end Developer - undefined
UI Design Certificate - undefined
Scrimba