Daniel Mekonen
Addis Ababa
Summary
I have four years of experience working in international NGOs and private firms in Addis Ababa and upcountry. My roles included community facilitation, business development, coaching, operational management, project planning, budgeting, accounting, reporting, and team collaboration. I’m an organized and detail-oriented professional who excels at prioritizing tasks to ensure project success. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
11
11
years of professional experience
Work History
Sales and Customer Service Officer
Packtra PLC
2 2024 - Current
- Executed short, medium, and long-term sales plans
- Monitored and followed up on periodic activity schedules
- Prepared regular sales summaries, conducted analysis, and reported findings
- Disseminated up-to-date sales and customer service information
- Ensured the correct service was delivered to customers
- Investigated competitive product prices and sales levels
- Analyzed marketing problems and recommended sales strategies
- Arranged timely service deliveries
- Managed daily sales transactions and supply orders.
BTL Executive
Zeleman Communications, Advertising and Production P.L.C
06.2017 - 09.2018
- Worked with clients such as MOSS ICT, Diago, Italian Dental Association, and World Bank on various projects, including M-Birr Customer and Agent activation, Italian Dental Exhibition, Coke Studio final ceremony, Azmera Digges and Prize giving, M-Birr Up-country university campaign, and IFC Lightening Africa Market Activation
- Responsibilities included: Generating new project ideas
- Writing project proposals
- Preparing project budgets
- Executing projects
- Providing daily and weekly progress reports
- Hiring and training staff
- Managing budgets and project resources
- Handling legal obligations related to project execution
- Client handling and compliance management
- Teamwork and management.
Operation Officer
Belcash Technology Solutions P.L.C.
05.2015 - 06.2017
- Responsibilities included: Preparing training materials for bank staff and agents on Mobile and Agent banking
- Providing theoretical and practical training
- Recruiting and equipping business owners to serve as agents for the bank
- Scouting and pitching mobile and agent banking to potential customers
- Registering new customers in bank branches, exhibition centers, and marketing campaigns
- Team Leader (Belcash Technology Solutions P.L.C.) Managed three teams, each consisting of five to ten members
- Prepared performance evaluations and conducted motivational team meetings
- Provided one-on-one coaching for underperforming team members
- Facilitated on-the-job training for new employees joining the team
- Conducted ground follow-up work to monitor overall activation progress
- Strategically deployed teams based on geographical convenience
- Delivered separate practical training sessions for group leaders to enhance team efficiency
- Trained group leaders on how to evaluate applicants’ CVs, conduct interviews, and provide technical training to competent candidates
- Established a reporting method between group leaders and team members.
Community Facilitator
Digital Opportunity Trust (DOT) Ethiopia
02.2014 - 02.2015
- Responsibilities: Facilitated Reach UP! Training for 300 participants within a one-year period
- The training focused on building participants’ business skills, life skills, and computer skills
- Coached Reach UP! Participants for 2 months after training
- Conducted special facilitation sessions for Addis Ababa University graduate classes on workplace skills and career development
- Maintained training records
- Prepared training reports upon finalization
- Collected outcome surveys after training
- Gathered and encoded data from selected business owners and service providers related to Business Development Services
Education
Master of Arts in Early Childhood Care and Education (MA) -
Bachelor of Art in Sociology and Social Work (BA) - undefined
Skills
Fluent in Amharic, English
Trainingsandcertificates
- Digital Opportunity Trust, 02/10/14, 02/28/14, For Active participation during the Interns’ learning Experience (ILE)
- Digital Opportunity Trust, 06/14/14, 07/20/14, For summer ICT Camp
- Kale Hiwot Genet Church, 08/08/14, 08/08/14, For the Contribution on ET212 project
Tel
+251 911042481
References
- Helen Gebrehiwot, Intern Support Officer, DOT Ethiopia, +251913529982, hgebrehiwot@dotrust.org
- Ephrem Legesse, HR Manager, Packtra Plc, +251921504334, hr@packtraplc.com
- Abel Daniel, BTL Manager, Zeleman communications, advertising and production plc., +251963135050, abeld@zeleman.com
Languages
Amharic
Native language
English
Advanced
C1
Timeline
BTL Executive - Zeleman Communications, Advertising and Production P.L.C
06.2017 - 09.2018
Operation Officer - Belcash Technology Solutions P.L.C.
05.2015 - 06.2017
Community Facilitator - Digital Opportunity Trust (DOT) Ethiopia
02.2014 - 02.2015
Sales and Customer Service Officer - Packtra PLC
2 2024 - Current
Wollo University - Master of Arts in Early Childhood Care and Education (MA),
Jimma University - Bachelor of Art in Sociology and Social Work (BA),
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