Dagnachew Alemayehu
Addis Ababa
Summary
Experienced in transforming early-stage startups into thriving businesses by enhancing service quality and sales performance. A skilled commercial banking professional with a track record of successful management and expertise in communication, managing, coaching, mentoring and team building.
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.
Overview
21
21
years of professional experience
Work History
Operation Manager
Tolopay Financial Technology SC
Addis Ababa Ethiopia
09.2025 - Current
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Led cross-functional teams in identifying process improvements, resulting in enhanced productivity.
- Managed vendor relationships to ensure consistent supply chain operations and quality standards.
- Mentored junior staff on best practices and operational procedures, fostering team development.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
Branch Manager
Commercial Bank Of Ethiopia
07.2005 - 12.2023
- Branch Manager II Jan 2021 - Mar 2024 Recruited potential customers, established credit relationships, and managed loan processing documents Evaluated business performance, recommended loan requests, and monitored loan utilization
- Branch Manager I, Oct 2018 - Jan 2021 Managed customer recruitment, credit relationships, and loan processing documentation Assessed business performance, facilitated loan utilization, and ensured appropriate fund usage
- Branch Business Manager IV, Jan 2016 - April 2018 lead customer recruitment, credit relationship establishment, and loan processing oversight Analyzed business performance, monitored loan repayment, and verified fund usage compliance
- Customer Service Officer, May 2014 – Jan 2016 Provided front and back counter customer service, processed transactions, and promoted bank products
- Junior Customer Service Officer I-III, May 2007 – May 2014 Delivered front and back counter customer service, processed transactions, and promoted bank offerings
Education
BA - Economics
Rift valley university
09.2011
MBA - undefined
Lead star university college collaboration with Ashland university
08.2016
Masters Of Art - Leadership
Vision International University
07.2013
Skills
- Interpersonal skills: Teamwork, strategy, analytical thinking, problem-solving, communication
- Proficient in Microsoft Excel, Outlook, Office, PowerPoint, and banking systems
- Industry knowledge: Project management, customer service, operations, sales, marketing, business finance, financial accounting, account management, M&A
- Operational excellence
- Business analysis
- Organizational development
- Teamwork and collaboration
- Organizational structuring
- Team leadership
- Operations management
- Decision-making
References
- Lemi, Abera, Branch Manager, 0912684641, Awash Bank
- Kumneger, Addisu, kaddisu@freedomfund.org, 0911712625
- Jabesa, Assegid, RM, +251912607009, Awash Bank
Interests
Language learning, World traveler (experienced in Dubai and Thailand), Morning runner, Customer service enthusiast
Languages
English
Professional Working
Amharic
Native or Bilingual
Affan Oromo
Native or Bilingual
Timeline
Operation Manager
Tolopay Financial Technology SC
09.2025 - Current
Branch Manager
Commercial Bank Of Ethiopia
07.2005 - 12.2023
MBA - undefined
Lead star university college collaboration with Ashland university
Masters Of Art - Leadership
Vision International University
BA - Economics
Rift valley university