Chala Sisay
Addis Ababa
Summary
I am an Accounting and Finance graduate with a strong foundation in financial management, auditing, and taxation. I am detail-oriented and committed to accuracy, with the ability to handle complex financial data and ensure compliance with accounting standards.
I have strong skills in financial analysis and reporting, including a solid understanding of financial statements and the ability to provide valuable insights that support decision-making. I am proficient in financial software and Excel, using technology to streamline processes and improve efficiency.
I bring excellent communication and interpersonal skills, and I work effectively both independently and collaboratively in team environments. I am a proven quick learner who adapts well to new situations, and I remain passionate about learning and continual improvement. I collaborate effectively with teams, provide exceptional client service, and contribute with respect, friendliness, and a willingness to help. I am also ambitious and dedicated, eager to support organizational success through finance-related functions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Zemen Bank
Addis Ababa, Ethiopia
09.2023 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted in resolving client inquiries, ensuring timely and accurate responses.
- Maintained comprehensive knowledge of bank products to assist customers effectively.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Documented customer interactions and feedback for continuous improvement initiatives.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Responded proactively and positively to rapid change.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- make payroll payments
Education
Accounting And Finance
Jimma University
Jimma, Ethiopia07-2023
Master of Arts - Business Administration
Maryland International College
Addis Ababa, Ethiopia12-2026
Skills
- Time Management
- Communication Skills
- Analytical Ability
- Teaching
- Leadership
- Critical Thinking
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
- Calm under pressure
- Decision-making
- Problem resolution
Interests
Playing Football, Watching Educational debate video, Reading books, Solving math and puzzle games, Volunteering team work, Reading Bible
Certification
- Dereja.com
- Peachtree
- CBETP
- Advanced Communication Skill
- Ethiopian Red Cross Society
Language
English Proficient
Amharic Fluent
Afaan Oromo Fluent
Timeline
Customer Service Officer
Zemen Bank
09.2023 - Current
Accounting And Finance
Jimma University
Master of Arts - Business Administration
Maryland International College
Expertise
- Peachtree
- Accounting And Finance
- MS Power Point
- MS Excel
- MS Word
- Payroll Payment