CATHERINE E. N. WANJAU

I’m a Senior Customer Experience professional, with over 10 years’ experience in; customer service, relationship management and business development in the financial, banking and entertainment industries. My skills include; excellent customer service, overseeing the branch operations, monitoring portfolios, ensuring the smooth running of basic banking transactions, as well as building relationships with high net worth individuals. I am seeking to become an active part of an organization as a professional, where creativity and management can be utilized to meet the set parameters in the areas assigned. Competence in working with the following systems, Equinox, Micro Banker, Banker’s Realm, Flex cube, T24, Queue management system, CRM, clarity, SAP. Over 10 years of management experience in diverse financial services institutions, with a proven record of productivity, quality, and integrity. Analytical and detail-oriented, able to identify and implement process improvements that increase accuracy, consistency, and efficiency. Able to keep accurate and detailed client records. Thorough understanding of banking procedures and customer service procedures. Possess the ability to professionally follow up leads and convert them into sales. Fully aware of financial legal obligations and industry regulatory requirements. An energetic team leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and organizational objectives. An informative and persuasive presenter, able to enlist support and buy-in from clients and prospects. Determined to accomplish a given specific task with positive attitude. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

• Anti – money laundering courses
• Fundamentals of Banking Module 1
• Personal banking and Customer Relationship Management Courses
• Training on selling and presentation skills
• Financial Management, Risk Management and Management Accounting trainings
• Stress Management trainings
• Leadership trainings