Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
1. Volunteering – Shows your commitment to helping others and working for a cause greater than yours
Additional Information
Timeline
Hi, I’m

Birhane Haftu

Shire
Birhane Haftu

Summary

Results-driven administrative professional with track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules, coordinating events, and streamlining administrative processes.

Experienced with coordinating program operations and administrative tasks to ensure efficient workflow. Utilizes organizational skills and effective communication to support team objectives. Knowledge of managing schedules, coordinating events, and fostering collaboration among team members.

Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.

Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
years of professional experience
1
Certification

Work History

World Food Programme, United Nations

Programme Assistant
05.2021 - Current

Job overview

1. Programme Assistant – World Food Programme (WFP), Shire Sub-Office, Ethiopia

May 2021 – Present Focus Areas: Refugees & IDP Assistance, Food Security, Monitoring & Evaluation, Coordination, Protection

· Lead the coordination, supervision, and quality assurance of General Food Distribution (GFD) and Nutrition (NUT) programs serving refugees and IDPs, ensuring equitable and timely food assistance aligned with WFP standards.

· Oversee food movement, storage, and distribution processes, promptly identifying and resolving discrepancies to maintain food quality and quantity.

· Prioritize vulnerable populations—including PLWs, elderly, persons with disabilities, and chronically ill—in all distribution activities.

· Implement and monitor voucher-based food assistance programs, liaising with market actors and verifying trader performance to ensure integrity and efficiency.

· Manage the preparation and utilization of Food Release Notes (FRNs), aligning food allocation with beneficiary caseloads and program modalities.

· Monitor local market activities to detect and mitigate food diversion or resale of humanitarian assistance, coordinating corrective actions with stakeholders.

· Lead Post-Distribution Monitoring (PDM), food security surveys, and market assessments to evaluate program impact and inform continuous improvement.

· Design and implement Monitoring & Evaluation (M&E) frameworks tailored to refugee and IDP contexts, including data collection tools and reporting systems.

· Conduct biometric registration, verification, and ongoing data updates for refugees and IDPs, ensuring accurate and accountable beneficiary records.

· Drive data quality assurance exercises, including independent verifications and sample-based headcounts, to maintain program integrity.

· Facilitate effective coordination with UNHCR, ARRA, NGOs, and government authorities, participating actively in cluster meetings (Food Security, Protection, Nutrition, Security) and joint assessments.

· Establish and monitor Complaint and Feedback Mechanisms (CFM) at distribution sites, ensuring beneficiary grievances are addressed promptly and respectfully.

· Conduct community mobilization and sensitization activities to promote understanding of distribution procedures and rights.

· Support warehouse management through inspections, stock reconciliation, and coaching of cooperating partner storekeepers on best practices.

· Deliver capacity building training for WFP staff, partners, and government counterparts on operational tools, M&E protocols, humanitarian principles, and code of conduct.

· Compile comprehensive reports capturing operational progress, challenges, and actionable recommendations for program adaptation and donor communication.

· Represent WFP in field assessments, donor visits, and inter-agency coordination forums, strengthening program visibility and partnerships.

Administration for Refugee and Returnee Affair

Biometrician and Case Management Officer
02.2016 - 05.2016

Job overview

Education

OXFO BUSINESS AND TECHNOLOGY COLLEGE
Ethiopia, Tigray, Shire

MBA from Master Program in Business Administration
01-2022

University Overview

Aksum University
Ethiopia, Tigray, Aksum Town

Bachelor of Science from Statistics
07-2016

University Overview

Master of Business Administration (MBA)
Oxfo Business and Technology College – Graduated January 2022

· GPA: 3.96 / 4.00 – Ranked 1st in the graduating class

· Focus Areas: Strategic Management, Organizational Leadership, Business Analytics

· Achievements: Dean’s List, Top Academic Performer

Bachelor of Science in Statistics
Aksum University – Graduated July 2015

· CGPA: 2.74 / 4.00

· Developed strong skills in data analysis, data organization, and data interpretation

· Conducted applied research projects involving statistical modeling and survey analysis

Skills

  • Teamwork and collaboration

  • Multitasking and organization

  • Data analazing, Organizing and interpreting

  • Scheduling management

  • Critical thinking

  • Stakeholder engagement

  • Meeting facilitation

  • Record keeping

  • Task prioritization

  • Time management

  • Schedule organization

  • Staff supervision

  • Resource allocation

  • Workflow coordination and Partner coordination

Accomplishments

Accomplishments
    1. Enhanced Beneficiary Targeting Accuracy

    Successfully led a biometric verification and case management exercise that identified and removed duplicate and ineligible records, improving targeting efficiency and ensuring only the right beneficiaries received assistance.

    2. Improved Food Distribution Efficiency

    Streamlined the general food distribution process by reorganizing the FDP layout, reducing waiting time by 30%, and ensuring orderly flow and dignity of beneficiaries.

    3. Led Field Supervision Missions

    Coordinated and conducted field supervision across 16 FDPs, identifying gaps and providing real-time feedback and recommendations that improved warehouse handling, beneficiary prioritization, and complaint response mechanisms.

    4. Strengthened Protection Measures

    Advocated and ensured implementation of protection standards, including separate queues for women, shaded waiting areas, and prioritization of persons with specific needs (PSNs).

    5. Data Management & Reporting

    Prepared and submitted timely and high-quality weekly, monthly, and quarterly distribution reports, contributing to donor accountability and program transparency.

    6. Resolved Complex Field-Level Challenges

    Acted as the key problem-solver during high-pressure situations such as food diversion risks, SCOPE verification mismatches, and IDP influxes, ensuring continuity of assistance.

    7. Partner Coordination & Capacity Building

    Provided technical support and training to cooperating partners and newly deployed WFP staff on GFD implementation, biometric systems, and humanitarian principles.

    8. Advocacy for Unserved Populations(Refugees and IDPs)

    Identified gaps in coverage developed a full verification plan, and advocated for the inclusion of these populations in future distributions.

Certification

1. Leadership skills development:

I have received specialized training and certification in leadership skills development from the Ethiopia Civil Service University (ECSU) in Addis Ababa. This program has provided me with a solid foundation in leadership theories and practical management skills, preparing me to effectively lead teams, make strategic decisions, and drive organizational success. The certification from ECSU reflects my commitment to personal and professional growth in leadership, equipping me with the tools to navigate complex challenges and inspiring those I lead towards achieving shared goals.

2. IT support service:

I have successfully completed a series of comprehensive training courses focused on life skills, computer literacy, and vocational skills in IT support services, all in accordance with the Ethiopia Occupational TVET standards. These courses have equipped me with a well-rounded skill set, enabling me to excel in both technical and interpersonal aspects of the workplace. The training has provided me with practical knowledge in IT support, empowering me to troubleshoot, manage, and resolve technical issues, while also strengthening my ability to navigate professional environments with essential life skills. This holistic approach to my development ensures that I am well-prepared to contribute effectively to any IT support role.

3. IT related basic courses and life skills:

I have successfully completed a series of foundational IT courses and life skills training through the Norwegian Refugee Council (NRC). These courses have provided me with a strong technical foundation in information technology, alongside essential life skills that enhance my personal and professional growth. The training has not only sharpened my ability to navigate and solve IT-related challenges but also developed my communication, problem-solving, and interpersonal skills, enabling me to work effectively in diverse and dynamic environments.

4. Ethics and anti-corruption:

I have successfully completed a specialized course in Ethics and Anti-Corruption at Aksum University, which has provided me with a solid understanding of ethical principles, anti-corruption strategies, and integrity frameworks in both public and private sectors. This training has equipped me with the knowledge and tools necessary to promote transparency, accountability, and ethical behavior in professional settings. It has also deepened my awareness of the critical role ethics plays in combating corruption and fostering sustainable development within organizations and communities.

1. Volunteering – Shows your commitment to helping others and working for a cause greater than yours

1. Volunteering – Shows your commitment to helping others and working for a cause greater than yours

Volunteering has been a natural extension of my work in the humanitarian field. Over 8 past years, I have consistently gone beyond my official duties to support displaced populations. For instance, during emergencies or high-demand periods, I have volunteered my weekends to support distributions and verifications, ensuring no vulnerable household is left out. I have also voluntarily led awareness sessions in IDP and refugee communities on protection, dignity, and the importance of accountability mechanisms like the Complaint and Feedback Mechanism (CFM).

Additionally, I’ve mentored new staff and community volunteers, helping them understand the humanitarian principles, distribution procedures, and the importance of prioritizing the most vulnerable. These voluntary contributions have strengthened trust between humanitarian actors and communities.

For me, volunteering is not just about giving extra time it’s about upholding the humanitarian spirit and making sure every action we take respects and supports the people we serve. I truly believe in working for a cause greater than myself, and that is what keeps me committed every day.


Additional Information

Additional Information

I have always been passionate about working with humanitarian organizations because it allows me to reach people affected by both natural and human-made crises. My motivation comes from a deep commitment to the humanitarian core values and principles, and I find great satisfaction in serving refugees and internally displaced persons (IDPs) with dedication and integrity. Providing support to vulnerable populations during their most difficult times gives my work profound meaning.

To strengthen my impact, I am eager to pursue summer courses focused on refugee operations and humanitarian response. I believe that expanding my knowledge, skills, and understanding in this area will enhance my ability to contribute more effectively to humanitarian efforts and serve displaced populations with greater professionalism and empathy.

Timeline

Programme Assistant
World Food Programme, United Nations
05.2021 - Current
Biometrician and Case Management Officer
Administration for Refugee and Returnee Affair
02.2016 - 05.2016
OXFO BUSINESS AND TECHNOLOGY COLLEGE
MBA from Master Program in Business Administration
Aksum University
Bachelor of Science from Statistics

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