Biniam Taye
Addis Ababa
Summary
Experienced Senior Event Manager with over 10 years in Travel and Hospitality Sales and Marketing. Proven leadership and team-building capabilities, adept at managing multiple tasks under pressure. Extensive experience in Event Management, Travel Agency Operations, Ticketing, Concierge Services, Tour Operations, and Corporate IT Sales. Volunteered at the Great Ethiopian Run Events, showcasing dedication to the industry
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Event Manager
Flawless Events
Addis Ababa
07.2021 - Current
- Lead a team of event professionals in planning and executing large-scale events.
- Manage client relationships and ensure customer satisfaction.
- Oversee event budgets, logistics, and timelines.
- Facilitate communication between internal teams and external vendors and suppliers before the start of an event.
- Assist in recruiting and training staff members working at events.
- Monitor the progress of each project throughout the entire planning process.
- Utilize software programs such as Microsoft Office Suite to track expenses associated with each project.
- Maintain relationships with existing clients by providing ongoing customer service.
- Develop detailed timelines for each event to ensure deadlines are met.
- Adher strictly to budgetary guidelines when deciding on resources required to successfully complete projects.
- Provided onsite management for large-scale events.
Sales and Marketing Manager
Micro Sun and Solution/IDS Hotel Software
Addis Ababa
02.2015 - 05.2021
- Directed sales and marketing strategies to drive revenue growth.
- Managed a sales team and provided training and mentorship.
- Coordinated with clients to customize software solutions for their needs.
- Conducted market research to identify new business opportunities.
Tour Consultant & Tour Guide
Freelance
Addis Ababa
10.2013 - 01.2015
- Designed and led tours for international and domestic clients.
- Managed travel arrangements, including transportation and accommodations.
- Provided excellent customer service and ensured memorable travel experiences.
Senior Tour Operator & Ticket Agent
YOD Abyssinia Tour Operation & Travel Agent
Addis Ababa
03.2012 - 03.2013
- Coordinated tour operations and ticketing services.
- Handled customer inquiries and resolved issues promptly.
- Maintained relationships with travel partners and suppliers.
Concierge Supervisor
Radisson Blu
Addis Ababa
01.2011 - 01.2012
- Supervised concierge staff and ensured high-quality guest services.
- Managed guest requests and provided personalized recommendations.
- Coordinated with hotel departments to enhance guest experiences.
Education
Bachelor of Arts - Tourism Management Administration
University of Gonde
Gonder, ET07-2006
Skills
- Strong Communication Skills
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Project Management
- Program Planning
- Event Management
Certification
- Ethiopian Airlines - School of Marketing: Reservation, Passenger Fares & Ticketing with Distinction (Feb 01, 2008)
- Ethiopian Airlines - Galileo Course: Reservation, Passenger Fares and Ticketing (Oct 29, 2016)
- Advanced Sales Training: Melihik Marketing & Communication PLC (Oct 29, 2016)
Short Courses & Trainings
- Short Course in German Language
Goethe Institute, Addis Ababa, Ethiopia
Completed: January 2009 - Project Management (Short Course)
E-learning College, Online
Certified: Feb 27, 2020 - Foundations of Project Management
Google and Coursera, Online
Completed: Aug 27, 2021 - Event Management (Short Course)
Alison, Online
Completed: February 2022
References
References available upon request.
Timeline
Sr. Event Manager
Flawless Events
07.2021 - Current
Sales and Marketing Manager
Micro Sun and Solution/IDS Hotel Software
02.2015 - 05.2021
Tour Consultant & Tour Guide
Freelance
10.2013 - 01.2015
Senior Tour Operator & Ticket Agent
YOD Abyssinia Tour Operation & Travel Agent
03.2012 - 03.2013
Concierge Supervisor
Radisson Blu
01.2011 - 01.2012
Bachelor of Arts - Tourism Management Administration
University of Gonde
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