Bilal Abdulkadir Muhammed
Addis Ababa
Summary
Motivated IT Support professional with a Certificate of Information Technology (CITP) and experience providing technical support, troubleshooting hardware and software issues, and maintaining computer systems. Skilled in system maintenance, networking basics, and Microsoft technologies. Completed professional training in data analytics, Power BI, and Python through Microsoft Learn. Seeking IT support or entry-level data analytics opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Service Support
Star Development Organization
05.2022 - 09.2025
- Provided technical support for hardware, software, and system issues
- Installed and configured operating systems and applications
- Performed system maintenance and troubleshooting
- Supported users by diagnosing and resolving technical problems
- Maintained IT equipment and ensured system security
- Assisted with network connectivity and system updates
- Documented technical issues and solutions
- DATABASE REGISTRATION | 01/2022 - 01/2024
- Dera City Administration - Asri Dera, Ethiopia
- Coordinated the registration and verification of resident data, ensuring accurate entry and classification across municipal records.
- Processed high-volume information with consistent data quality checks, reducing entry errors, and improving database reliability.
- Updated citizen profiles and administrative records, maintaining up-to-date datasets used for public service delivery and reporting.
- Supported the implementation of new digital forms and registration procedures, increasing workflow efficiency across departments.
- Collaborated with administrative teams to resolve incomplete or inconsistent records, improving data integrity and accessibility.
Education
Ethiopia University Entrance Examination Certificate - Preparatory
Hawas Preparatory School
EthiopiaBSC - School of Computing
Jimma University
Ethiopia08-2019
Ethiopia General Secondary Education Certificate - EGSEC
Adama Comprehensive High School
Ethiopia07-2012
Skills
Data entry accuracy and information verification
IT Support & Technical Support
Hardware & Software Troubleshooting
System Installation & Configuration
Computer Maintenance
Basic Networking
Microsoft Windows & Microsoft Office
Data Analysis Fundamentals
Power BI
Python (Data Analysis Basics)
System Performance Monitoring
Professional Skills
Problem Solving
Communication
Team Collaboration
Customer Support
Time Management
Attention to Detail
Graphic design for digital and print materials
Branding layout, visual composition, and content creation
Media advertising planning and campaign execution
Social media content development and scheduling
Document preparation, filing, and administrative
Certification
- Explore and Analyze Data with Python — Microsoft Learn (2026)
- Completed training from Microsoft Learn on exploring and analyzing data using Python. Learned how to work with datasets, perform data analysis, clean and transform data, and generate insights to support decision-making. Developed skills in data manipulation, basic statistical analysis, and data visualization for business and technical applications.
- Introduction to End-to-End Analytics using Microsoft Fabric Microsoft Learn (2026)
- Issuing Organization: Microsoft Learn
- Issue Date: January 2026
- Credential URL: https://learn.microsoft.com/en-us/users/MuhammedBilal-0049
- Completed training from Microsoft Learn covering end-to-end data analytics workflows using Microsoft Fabric. Learned how to integrate data, process and transform datasets, build data pipelines, and create analytics solutions for business insights. Developed understanding of data engineering, data visualization, and business intelligence tools within the Microsoft analytics ecosystem.
- Get Started Building with Power BI — Microsoft Learn (2026)
- Get Started with Copilot in Power BI
- Microsoft Learn (2026)
- Completed training on using AI-powered Copilot features in Microsoft Power BI to improve data analysis and reporting. Learned how to generate reports, create visualizations, and automate insights using natural language prompts. Gained skills in enhancing productivity, building dashboards, and simplifying data interpretation.
- Microsoft Data Analysis Fundamentals
- Issuing Organization: Microsoft / Microsoft Learn
- Issue Date: 2026
- Completed foundational training in data analysis concepts using Microsoft tools. Learned how to collect, clean, and analyze data to generate meaningful insights for decision-making. Developed skills in data visualization, data processing, and basic analytics workflows to support business intelligence and reporting.
- ABC Connect for Learning – LinkedIn Course Certificate (2025)
- Gemini in Google Drive Certificate | Udacity (Part of Accenture) | January 2026
- Professional Descriptions
- “I completed the Gemini in Google Drive program through Udacity (Part of Accenture), built in collaboration with Google Cloud. This training focused on leveraging advanced AI capabilities to streamline document creation, enhance data analysis, and improve overall digital workplace efficiency. I am proficient in using the latest AI tools to boost productivity and manage information effectively.” Key Details to Use
- Certificate for the “Gemini in Google Drive” program:
- Program Name: Gemini in Google Drive
- Issuing Authority: Udacity (Part of Accenture)
- Collaboration: Built in collaboration with Google Cloud
- Date of Completion: January 10, 2026
References
- Saladin, Seid Musa, Lecturer and Researchers of Konbolcha Institute of Technology | Former of Jimma University, Saladin.seid@kiot.edu.et, +251 912274777, P.O.Box:378
- Kebebew, Ababu, Lectures of Jimma Institute of Technology, Kebebew.ababu@ju.edu.et, +251913774808, P. O. Box:378
Honor and Awarded
Standards Australia Membership, Committee Member, CE-006 Asphalt And Sprayed Surfacing, Standards Australia — December -2015, Contributed to the development and refinement of Australian and New Zealand Standards for asphalt and sprayed surfacing., Engaged with industry experts to ensure best practices and compliance with international standards., Participated in the review of draft standards and provided critical feedback through the Standards Connect platform., As a Committee Member for CE-006 Asphalt And Sprayed Surfacing at Standards Australia, I actively participate in the development of national standards that enhance quality and safety in the asphalt industry. My role includes collaborating with industry professionals, reviewing draft publications, and utilizing the Standards Connect platform for effective communication and project tracking. This position reflects my commitment to advancing industry standards and contributing to best practices in asphalt and sprayed surfacing applications.
Affiliations
- Life Expert LLC — Member (2025–Present)
- ABC Hub — Member (2025–Present)
- Engineers Australia — Member (2025–Present)
- IEA Xchange — Member (2025–Present)
- World Economic Forum — Member (2025–Present)
- Honor Society — Member (2025–Present)
Websites, Portfolios, Profile
- LinkedIn: https://www.linkedin.com/in/bilalabdulkadir
- Substack: https://bilalabdulkadir.substack.com
- Https://substack.com/@bilalabdulkadir
- Microsoft Learn Profile: https://learn.microsoft.com/en-us/users/MuhammedBilal-0049
- GitHub: https://github.com/Bilalabdulkadir/Bilalabdulkadir
- Customer Support: https://bilalmuhammed.desk365.io/support/sp-home
Timeline
IT Service Support
Star Development Organization
05.2022 - 09.2025
Ethiopia University Entrance Examination Certificate - Preparatory
Hawas Preparatory School
BSC - School of Computing
Jimma University
Ethiopia General Secondary Education Certificate - EGSEC
Adama Comprehensive High School