Bethel Moges
Addis Ababa,Ethiopia
Summary
Achieved operational efficiency and business growth through strong customer relations, negotiation skills, and financial analysis. Committed to driving financial accuracy and supporting success in customer service environments. On top of this, takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Branch accountant
Enat Bank S.C
Addis Ababa , Ethiopia
2024.03 - 2024.05
- Assisted in conducting regular reviews and audits for compliance and accuracy of recordkeeping and controls.
- Supported budget reviews to ensure alignment with company goals.
- Provided advice on cost reduction, revenue enhancement, and profit maximisation strategies to aid decision-making.
- Assisted in developing detailed forecasts to support business development initiatives.
- Collaborated with other departments for cohesive financial planning.
Senior Customer Service Specialist
Enat Bank S.C
Addis Ababa , Ethiopia
2018.03 - 2024.03
- Enhanced customer loyalty by resolving complaints efficiently and effectively.
- Collaborated closely with other departments for seamless problem resolution process for customers.
- Optimised workflow to enhance efficiency in customer service department.
- Facilitated training sessions to boost team's product knowledge and skills.
- Assessed team's performance, pinpointed areas for additional training or support.
Junior Customer Service Specialist
Enat Bank S.C
Addis Ababa, Ethiopia
2017.03 - 2018.03
- Resolved customer complaints through effective problem-solving, enhancing satisfaction.
- Managed difficult situations to strengthen customer relations and trust.
- Ensured all customer interactions aligned with company ethos, upholding brand integrity.
- Addressed after-sales issues, facilitating repeat business and customer loyalty.
- Fostered a positive work environment through constructive feedback and open dialogue amongst peers.
Trainee Banker
Enat Bank S.C
Addis Ababa, Ethiopia
2016.11 - 2017.03
- Coordinated effectively with diverse teams for successful project execution.
- Solved complex problems with effective teamwork and communication skills.
- Streamlined filing system, enhancing office efficiency.
- Ensured timely project completion for customer satisfaction.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
- Worked productively with team members to achieve common goals.
- Used problem-solving skills to resolve challenges and priorities workload.
Education
Master's Degree - Business Administration
Unity University
Addis Ababa 2023.01 - 2025.02
B.A Degree - Accounting & Finance
Adama Science & Technology University
Adama, Oromia 2014.09 - 2016.07
Skills
- Cost control and prudence
- Accounting software proficiency
- Customer focus and relations
- Account reconciliation
- Business acumen and strategy
- Payroll management
- Crisis management
- Negotiation skills
- Advanced ERP systems
Languages
English
Fluent
Amharic
Native
Affiliations
- Reading business journals and books
- Enjoying a family time with my kids
Certification
1. Best customer Service & Best Salesmanship senior level training from December 27-28, 2025.
2. Successful completion of two days training on Customer Service Excellence.
Timeline
Branch accountant
Enat Bank S.C
2024.03 - 2024.05
Master's Degree - Business Administration
Unity University
2023.01 - 2025.02
Senior Customer Service Specialist
Enat Bank S.C
2018.03 - 2024.03
Junior Customer Service Specialist
Enat Bank S.C
2017.03 - 2018.03
Trainee Banker
Enat Bank S.C
2016.11 - 2017.03
B.A Degree - Accounting & Finance
Adama Science & Technology University
2014.09 - 2016.07