BELETEW DEMISSIE AYALEW
Addis Ababa
Summary
I am skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
I am motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
I am successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bank Branch Manager
Amhara Bank S.C
10.2022 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.Therefore,I was the champion of the overall performance of the bank by the fiscal year 2022/2023 all the branches of our bank.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bank Branch Manager
Abay Bank S.C
01.2017 - 10.2022
- Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Customer Service Officer and Accountant
Commercial Bank Of Ethiopia
11.2011 - 01.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Established and accurately prepared customers accounts to complete new purchases.
- Promoted company brand and unique offerings through personalized customer service.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MBA - Masters of Business Administration
Ashland University
Addis Ababa, Ethiopia07.2019
Bachelor of Arts - Banking And Finance
Dire Dawa University
Dire Dawa, Ethiopia07.2011
Skills
- Credit Analysis
- Operations Management
- Budget Planning
- Loan Origination
- Sales Leadership
- Audit Preparation
- Branch Marketing
- Customer Service
- Financial Management
- Risk Assessment
- Regulatory Compliance
- Performance Management
- Adaptability
- Effective Communication
- Problem Solving
- Time Management
- Team Building
- Decision Making
- Organizational Skills
- Cross-selling Strategies
- Employee Development
- Coaching and Mentoring
- Branch Operations Management
- Banking
- Strong Team-Builder
- Loan Documentation
- Strategic Planning
- Approachable
Accomplishments
I was the champion of the overall performance of the bank the fiscal year ended 2022/2023 from all the branches of our bank.
Certification
I have differenct certificates related to bank profession.
Languages
English
Professional Working
Timeline
Bank Branch Manager
Amhara Bank S.C
10.2022 - Current
Bank Branch Manager
Abay Bank S.C
01.2017 - 10.2022
Customer Service Officer and Accountant
Commercial Bank Of Ethiopia
11.2011 - 01.2017
MBA - Masters of Business Administration
Ashland University
Bachelor of Arts - Banking And Finance
Dire Dawa University
I have differenct certificates related to bank profession.
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