BELETE MISGANAW GEBEYEHU
Addis Ababa
Summary
Proven track record in enhancing customer satisfaction and sales at Private, leveraging skills in client relations and sales presentations. At Addis Ababa Health Office, significantly improved patient care through innovative health program adjustments. Exhibits strong business acumen and adaptability, mastering both technical support and social media marketing to achieve outstanding results.
Overview
3
3
years of professional experience
Work History
Sales Agent
Private
01.2022 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Health Worker
Addis Ababa Health Office
09.2022 - 05.2023
- Collaborated with physicians to ensure appropriate treatment plans were developed and executed, resulting in better patient adherence to prescribed therapies.
- Participated in interdisciplinary case conferences to develop comprehensive care plans that addressed the diverse needs of each patient.
- Facilitated support groups for individuals coping with various health issues, creating a safe space for shared experiences and mutual encouragement.
- Participated in ongoing professional development opportunities, staying current on best practices in healthcare delivery.
- Streamlined patient documentation processes, contributing to a more efficient work environment for medical staff.
- Evaluated the effectiveness of health programs by monitoring key performance indicators and adjusting strategies as needed for optimal results.
- Delivered personalized, compassionate care to patients while maintaining respect for their privacy and dignity.
Education
Bachelor Of Applied Science - Medicine (Pre-Medicine)
Debreberhan University
Debre Berhan ,Ethiopia03.2020
Bachelor Of Applied Science - Nursing
Gondar University
Gondar ,Ethiopia07.2012
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Sales Presentations
- Adaptability to Change
- Social Media Marketing
- Paperwork Processing
- Trade show representation
- Demonstrating products
- Business Acumen
- Industry Expertise
- Customer Service
Accomplishments
- Ranked #number in region for year.
- Successfully launched product name.
- Grew territory from $number to $number.
- Managed number opportunities per month.
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Affiliations
- American Society of Safety Professionals
- Society of Human Resource Management
- International Council of Nurses
- Project Management Institute
- Lions Club
- National Association of Social Workers
- Association for Computing Machinery
Languages
Amharic,English
Upper intermediate (B2)
Timeline
Health Worker
Addis Ababa Health Office
09.2022 - 05.2023
Sales Agent
Private
01.2022 - Current
Bachelor Of Applied Science - Medicine (Pre-Medicine)
Debreberhan University
Bachelor Of Applied Science - Nursing
Gondar University
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