BELAYNEH MANDERSO
BANKER
A
Summary
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Enthusiastic retail professional with [Number] years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organisational success.
Service-minded Cashier with [Number]-year history of providing top-tier customer service in high-volume retail operations. Excels in upselling and visual merchandising while operating complex cash register systems.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE CHECKER
Dashen Bank S.Co
AA, Ethiopia
04.2024 - Current
- Completed detailed inspections on product shipments, ensuring compliance with company quality standards.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Contributed to improved order accuracy by diligently verifying order details before dispatch.
- Maintained and recorded gift certificate documentation for accurate financial records.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Boosted overall productivity, implementing efficient checking systems within the department.
- Upheld standards of accuracy with diligent double-checking of all figures.
Customer service officer
DASHEN BANK
AA, Ethiopia
07.2021 - Current
- Delivered high-quality service with attention to detail and professionalism.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Delivered responsive, innovative customer programmes to maintain brand engagement and loyalty.
- Liaised between customers and management for effective resolution of issues.
- Maintained working knowledge of available products and services.
- Responded to customer requests with friendly, knowledgeable service and support.
- Responded to and summarised customer complaints and feedback.
Education
Bachelor of Arts - ECONOMICS
ADDIS ABABA UNIVERSITY
ETHIOPIALanguages
English
Upper intermediate
AMHARIC
Fluent
Timeline
CUSTOMER SERVICE CHECKER
Dashen Bank S.Co
04.2024 - Current
Customer service officer
DASHEN BANK
07.2021 - Current
Bachelor of Arts - ECONOMICS
ADDIS ABABA UNIVERSITY
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