Bedri Abas Mume
Deder,ethiopia ,OO
Overview
8
8
years of professional experience
Work History
Salesperson
Senior Customer Service Officers
Bank-branch-manager
Bedri Abas Mume
01.2016 - Current
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Resolved various issues impacting sales management and business operations.
- Implemented service improvements to enhance sales cycle.
Education
Agro-Economics - Agro-Economics
Gambella University
Gambella,ethiopia 07.2015
Skills
- Cross-selling products and services
- Account Management
- Customer Engagement
- Networking
- Strategic Planning
- CRM proficiency
- Upselling and Cross Selling
- Client Account Management
- Customer Needs Assessment
- Customer Retention
- Sales consultation
- Complaint Handling
- Sales Pipeline Management
Languages
English,Afaan oromo,Amharic
Full Professional
Timeline
Bank-branch-manager
Bedri Abas Mume
01.2016 - Current
Salesperson
Senior Customer Service Officers
Agro-Economics - Agro-Economics
Gambella University
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