Proven leader with a track record of enhancing customer satisfaction and loyalty at Addis Ababa House of Corporation. Excelled in teamwork, collaboration, and problem-solving, significantly reducing employee turnover. Skilled in work planning and prioritization, adept at driving daily workflow improvements. Achieved notable success in fostering strong client relationships and executing strategic marketing campaigns.
Hi, I’m
Ayten Getahun
Addis Ababa
Summary
Overview
2025
years of professional experience
1
Certification
Work History
Addis Ababa House of Corporation
General Property Service Team Leader
Job overview
- Achieved high levels of customer satisfaction through effective communication, problem-solving, and leadership skills.
- Maintained up-to-date knowledge of product and service changes.
- Developed and integrated organized icebreakers, team builders, service training and reflection.
- Reduced employee turnover by creating a positive work environment and addressing staff issues promptly.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours while minimizing labor costs.
- Collaborated with cross-functional teams to identify areas for improvement in the overall customer experience.
- Coordinated with other departments to ensure seamless service transitions between different stages of the customer journey.
Kirkos Sub City Worda 4
Property Administration Officer
Job overview
- Aided colleagues, managers, and customers through regular communication and assistance.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
Addis Ababa House of Administration Office
Controlling and Accessing of House Senior Officer
07.2023 - Current
Job overview
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Directed work of Type employees, monitoring quality, compliance and productivity.
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Advised executive leadership on business strategy development by providing insightful analysis of industry trends, competitive landscape assessments, and risk mitigation recommendations.
Addis Ababa Construction Enterprise
Senior Kaizen Officer
07.2022 - 06.2023
Job overview
- Developed effective improvement plans in alignment with goals and specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Educated staff on organizational mission and goals to help employees achieve success.
Nifas Silk Lafto Sub City
Fixed Asset Administration Senior Officer
06.2015 - 06.2018
Job overview
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Set objectives for Area, Area and Area and established performance benchmarks.
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
- Directed work of Type employees, monitoring quality, compliance and productivity.
Addis Ababa House of Corporation
Property Administration Team Leader
07.2010 - 06.2015
Job overview
- Supported senior leadership with timely reporting on key metrics related to departmental performance.
- Ensured timely completion of projects by closely monitoring progress and providing guidance when needed.
- Facilitated smooth onboarding for new hires through comprehensive orientation programs designed to introduce them to their roles quickly and effectively.
- Monitored work performance to satisfy requirements.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Education
Lunar International College Addis Ababa
Master Of Business Administration from Business Administration
10.2022
University Overview
Queen's College Addis Ababa
Bachelor Of Accounting from Finance And Accounting
07.2019
University Overview
St,Mariam University North Gondar
Bachelor Of Arts from Management
06.2009
University Overview
Skills
- Effective Delegation
- Strong leadership
- Teamwork and Collaboration
- Problem-Solving
- Team motivation
- Work Planning and Prioritization
- Daily workflow improvement
- Coaching and Mentoring
Certification
1.property management in Addis Ababa commerce of university
2.government Procurement in st,mariam university
3. Customer handling in addis ababa civil service university
Languages
Amharic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Controlling and Accessing of House Senior Officer
Addis Ababa House of Administration Office
07.2023 - Current
Senior Kaizen Officer
Addis Ababa Construction Enterprise
07.2022 - 06.2023
Fixed Asset Administration Senior Officer
Nifas Silk Lafto Sub City
06.2015 - 06.2018
Property Administration Team Leader
Addis Ababa House of Corporation
07.2010 - 06.2015
General Property Service Team Leader
Addis Ababa House of Corporation
Property Administration Officer
Kirkos Sub City Worda 4
Lunar International College
Master Of Business Administration from Business Administration
Queen's College
Bachelor Of Accounting from Finance And Accounting
St,Mariam University
Bachelor Of Arts from Management
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