Proven achiever with extensive experience at Ayano Umer, excelling in customer satisfaction enhancement and complaint resolution. Mastered Microsoft Excel and demonstrated exceptional customer support skills, significantly improving client relations. Expert in data entry and account management, ensuring accuracy and efficiency in high-volume environments.
Hi, I’m
Ayano Umer
Bachelor degree in Accounting and finance
Halaba,Hawassa
Summary
Overview
1
Certification
Work History
Ayano Umer
Customer Service Officer
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Handled payments and maintained accurate account balances.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
Ayano Umer
Branch Accountant
Job overview
Education
Hawassa University Hawassa, Ethiopia
Bachelor Of Accounting And Finance from Business And Economics
06.2018
University Overview
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Records maintenance
- Database research
- Account management
- Logistics coordination
- Delivery tracking
- Microsoft Excel
- Team development
- Microsoft Office Suite
- Product promotion
- Call management
- Paperwork processing
- Account updating
- Documentation
- Data collection
Certification
Certificate of customer service excellence
Certificate of peatrea accounting
Timeline
Customer Service Officer
Ayano Umer
Branch Accountant
Ayano Umer
Hawassa University
Bachelor Of Accounting And Finance from Business And Economics
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