Asteway Kassu
Addis Ababa,Ethiopia
Summary
Upbeat Trainer accomplished in developing and delivering engaging training programmes. Works with diverse learners to support comprehension and skill development. Provides helpful feedback to improve performance and meet learning objectives also an Energetic professional with resourceful nature and strong commitment to quality instruction.
Focused Sales Consultant well-known for providing exciting product demonstrations and convincing leads to purchase. Detailed, quick-paced and true team player. Pursuing new sales-driven role with opportunity to apply hardworking attitude and dedicated nature.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Project assistant
Inlabs business plc
Addis Ababa, Bulbula
10.2023 - Current
- Streamline operations by organising files and documents to implement improved workflow and organisation.
- Create weekly reports and presentations, enabling improved operational analysis.
- Greet guests and clients with warmth and professionalism.
- Receive and screen high-volume internal and external communications, calls and email.
- Respond to telephone enquiries from clients, vendors and members of public.
Parttime sales trainer
Golden sales & Marketing
Addis Ababa, Bole road
01.2023 - Current
- Deliver instruction across various topics, integrating audio-visual presentations and training materials.
- Formulate training and development programs to capture measurable improvements.
- Develop soft skills by providing training in time-management, problem-solving, and effective communication.
- Outline HR objectives and assessed learning outcomes to guide planning activities.
Licensed Insurance agent
Zemen insurance
Addis Ababa
01.2023 - Current
- Utilize direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
- Promote company as superior provider committed to customer needs and satisfaction.
- Maintain high standards of customer service by building relationships with clients.
- Schedule fact-finding appointments and consultations to determine client needs and overall financial situations.
- Work closely with external partners and members of the local community to create continuous client referral sources.
- Identify issues and take appropriate action to deliver speedy resolution.
Branch manager
Zemen Insurance
Addis Ababa, Bole, Alem Bldg
04.2022 - 01.2023
- Performed monthly and quarterly employee performance appraisals.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Maintained detailed records of branch office activities.
- Monitored industry trends to remain ahead of competitor activity.
- Used social media platforms to promote products and services to target audiences.
- Increased overall annual sales by incorporating several quality process improvements within the branch.
- Built and nurtured customer relationships to retain business and loyalty.
- Managed branch with average of 10 million in yearly deposits.
Case Manager & Marketing Representative
Getwell Medical Travel & Health Consultancy
Addis Ababa
09.2021 - 01.2022
- Promoted quality and cost-effective interventions and outcomes to assist patients.
- Delivered fair customer treatment by operating within regulatory requirements.
- Communicated with care team to accommodate patient needs.
- Documented case files to maintain clinical records.
- Collaborated with patients, families and doctors to align treatment goals and recovery.
- Oversaw discharged plans after completion of treatment.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Managed multi-channel advertising campaigns to support sales objectives.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
- Organised marketing plans and programmes to best support business growth and development.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
Training Director & Trainer
Golden Sales & Marketing
Addis Ababa
02.2021 - 01.2022
- Produced training and supportive materials tailored to organisational needs.
- Analysed training requirements at individual, team and organisational level.
- Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
- Organised delivery of specialised training in liaison with external service providers.
- Researched market trends and competitor activities to strengthen development plans.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
- Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
- Formulated training and development programmes to capture measurable improvements.
- Analysed training needs to determine learning styles and skills shortages.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Implemented research findings and client feedback to improve programme material and delivery.
Education
Doctor of Medicine - Medicine
University of Gondar
Gondar, Amhara 09.2014 - 12.2020
Professional Sales & Mindset
Golden Sales & Marketing
Addis Ababa 12.2020 - 02.2021
Certificate in HIV AIDS care -
University of California In Collaboration with AFR
03.2019 - 03.2019
Certificate in Supervision & Employee Interaction -
Allison Online course
05.2021 - 05.2021
Master of Business Administration -
Lunar International College
Addis Ababa 10.2023 -
Skills
- Course development
- Presentations and demonstrations
- Training auditing standards
- Skills gap analysis
- Coaching and mentoring
- Confident communicator
- Outbound telesales
- Closing sales
- Sales expertise
- Sales and marketing
- Sales closing techniques
Languages
Amharic
Native
English
Fluent
Timeline
Project assistant
Inlabs business plc
10.2023 - Current
Master of Business Administration -
Lunar International College
10.2023 -
Parttime sales trainer
Golden sales & Marketing
01.2023 - Current
Licensed Insurance agent
Zemen insurance
01.2023 - Current
Branch manager
Zemen Insurance
04.2022 - 01.2023
Case Manager & Marketing Representative
Getwell Medical Travel & Health Consultancy
09.2021 - 01.2022
Certificate in Supervision & Employee Interaction -
Allison Online course
05.2021 - 05.2021
Training Director & Trainer
Golden Sales & Marketing
02.2021 - 01.2022
Professional Sales & Mindset
Golden Sales & Marketing
12.2020 - 02.2021
Certificate in HIV AIDS care -
University of California In Collaboration with AFR
03.2019 - 03.2019
Doctor of Medicine - Medicine
University of Gondar
09.2014 - 12.2020
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