Armiyas Alemu
Ethiopian Election Borad
1
year of professional experience
2
Languages
Customer Service Representative experienced in problem resolution and active listening. Enhanced customer relations and ensured compliance in high-pressure environments through strong data entry and communication skills. Focused on improving operational efficiencies and enhancing voter experiences.
Work History
Customer Service Representative
9 Months- Coordinated communication between voters and election officials to resolve issues promptly.
- Assisted voters with inquiries regarding registration and polling procedures.
- Provided support during election events, facilitating smooth operations and positive voter experiences.
- Processed election-related documents accurately to ensure compliance with regulations.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Data Entry Clerk
4 Months- Reviewed and verified data entries to ensure consistency and accuracy across projects.
- Entered and maintained accurate data in national databases for statistical analysis.
- Utilized spreadsheet software to manage large data sets efficiently.
- Assisted in the preparation of reports by compiling and organizing statistical data sets.
- Conducted audits of existing data entry processes.
- Utilized techniques for increasing data entry speed.
- Followed data entry protocols, rules and regulations.
- Assisted in the development of new data entry protocol, leading to improved data integrity.
Education
Bachelor of Science - Software Engineering
Skills
Customer service
CRM management
CRM proficiency
Data management
Computer proficiency
Client management
Election processes
Technical literacy
Email communication
Document preparation
Customer relationship management
Customer relations
Languages
English
Professional Working
Amharic
Native or Bilingual
Timeline
Data Entry Clerk
Ethiopian Statistics Agency
10.2025 - 02.2026Read More
Customer Service Representative
Ethiopian Election Borad
09.2025 - 06.2026Read More
Dembi Dello University
Bachelor of Science from Software Engineering
Read More