APAT GOCH AJAK CHIENG
Addis Ababa,AA
Summary
I am a dedicated and result driven customer service expert with 3 years of experience delivering exceptional service and support in fast-paced environment granting comfortability and safety. Skilled in resolving customer inquires, managing complaints, and building strong relationship to enhance customer satisfaction and loyalty. I am great at muli-tasking, problem-solving, and maintaining a positive attitude under pressure. Proven ability to communicate effectively with customers, meet performance goals, and contribute to positive team environment.
Overview
4
4
years of professional experience
Work History
Accountant at Gak Money Transfer
Bank Manager
02.2022 - 08.2024
- Successfully resolved clients' disputes related to billing, taxes, or financial reporting, ensuring client satisfaction and maintaining long-term relationships.
- Conducted regular check-ins with clients to address concerns, provide updates, and offer proactive solutions to potential financial challenges.
- Anticipated clients' needs by providing timely reminders for tax deadlines, compliance requirements, and financial planning opportunities.
Waitress at Kudual Restaurant
Manager of the Restaurant
12.2020 - 12.2021
- I consistently received high customer satisfaction ratings (positive feedback) through attention and personalized service.
- Reduced customer complaint escalation rate by 70% through proactive problem-solving and effective communication.
- Resolved customer inquires daily, maintain a 90% resolution rate.
Education
High School Diploma -
Ethiopian Aviation Academy
Bole, Addis Ababa 01-2025
High School Diploma -
KATIKAMU SDA SEC SCH
Luweero, Uganda12-2020
Skills
- Communication Skills
- Cultural Sensitivity
- Conflict Resolution
- Emergency Procedures
- First Aid/ CPR
- Problem-solving Skills
- Teamwork
Languages
Dinka
Native language
English
Proficient
C2
Arabic
Advanced
C1
Timeline
Accountant at Gak Money Transfer
Bank Manager
02.2022 - 08.2024
Waitress at Kudual Restaurant
Manager of the Restaurant
12.2020 - 12.2021
High School Diploma -
Ethiopian Aviation Academy
High School Diploma -
KATIKAMU SDA SEC SCH
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