Dynamic, results driven banking professional with proven ability to deliver and exceed customer expectations. Successful in building positive relationships with internal and external stakeholders. Conceptualizes and develops appropriate solutions to benefit internal and external customers. Possesses strong leadership, innovative, analytical and presentation skills. While meeting and exceeding the deliverables agreed and above all putting the customer first. Dedicated Risk specialist committed to creating and maintaining safe internal system operations and external data transmission policies to reduce liability and mitigate risks. This is gained from over eleven years’ experience in Banking and Telecoms.
Hi, I’m
Anthony Kamwega Mwangi
Nifas Silk, Lebu
Summary
Overview
14
years of professional experience
Work History
HFC Limited, Nairobi
Manager MIS & Portfolio Monitoring.
08.2016 - 01.2021
Job overview
- Maintains and analyses MIS statistical information relating to performance of accounts for risk mitigation to avoid default.
- Manage and develop and effective and efficient processes and procedures for capturing and maintenance of credit information that minimizes risk of default risk.
- Oversaw improvement of Data submission threshold of averaging of 97% against of 90% threshold.
- Post disbursement account monitoring and evaluation on account performance and sanctions recommendations as per approval conditions.
- Management and maintaining collections and appraisals dashboards for Early Watch and NPL collections business units as per allocated portfolios.
- To maintain documentary evidence that supports of security documentation as well as follow up with third party providers such as lawyers and valuers to ensure that there is proper documentation in place thereby minimizing risk.
- Preparation of credit committee board papers for use by lending committee and Exco for monthly, Quarterly and annual meetings.
- Quarterly risk reviews on portfolio allocated as well as client visit to ascertain physical presence as well as business existence as per information provided upon origination of credit facilities.
HFC Limited, Nairobi
Credit Officer
04.2011 - 08.2016
Job overview
- Relationship management between credit administration unit and service providers as External Valuers.
- Document follow up and monitoring of TAT (Turn Around time) with external service providers like lawyers to ensure timely disbursement of credit facilities.
- Receipt of security Documents and counterchecking if they are in sync with letter of offer conditions and Instructions.
- Putting in place checks to ensure that all audit areas are adhered and compliance (KYC & Money Laundering checks) are in place.
- Loan disbursements and compliance check ensuring facilities have been disbursed with zero errors.
- Accessed credit records to evaluate customer credit histories.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Adhered to banking standards and government lending guidelines for loan services.
Housing Finance, Nairobi
Bank Officer
10.2009 - 04.2011
Job overview
- Exercise due care and diligence on matters related to Money laundering and KYC in day to day operations, which include account opening, transaction monitoring, reporting suspicions of Corporate accounts and retail Savings and term deposit accounts.
- Packaging of Mortgage application and forwarding to credit for appraisal
- Cash operations – Receiving and making cash payments to customers serving over 150 Customers daily.
- Represented bank at community events to establish strong ties and promote business.
- Met with clients to generate new business and negotiate contracts.
- Contacted potential clients to pursue sales and gather funds.
- Represented bank at community events to establish strong ties and promote business.
JPMorgan Chase & CO, Kenessaw
Risk Analyst
03.2008 - 03.2009
Job overview
- Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Constant achievement of perfect Audits an average on 97.5%.
- Reviewed risk limits across financial stripes for applicability and adequacy and gathered metrics related to risk appetite statements.
JPMorgan Chase & CO, Kennesaw
Financial Services Advisor
03.2007 - 03.2008
Job overview
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Offered competitive commercial banking solutions and retail financing options.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Exceeded goals through effective task prioritization and great work ethic getting Perfect Audits of over 97.5% quarter on quarter.
Celtel Kenya Limited, Nairobi
Customer Service Representative
08.2005 - 09.2006
Job overview
- Handled billing inquiries for both prepaid and post-paid customers
- Liaison between customer service and technical department General inquiries handling unit in customer service (GIH).
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for telecom business.
Education
Association of Certified Fraud Examiners Virtual
CFE (Certified Fraud Examiner) - Currently Pursuing from Financial Forensics And Fraud Investigation
12.2022
University Overview
Kenyatta University Nairobi, Kenya
Bachelor of Arts from Economics and Business Studies
10.2003
University Overview
Skills
- Excellent organizational, presentation and analytical skills
- Process-oriented and deadline-focused Lateral thinker and able to contribute to strategy formulation
- Ability to work in diverse and multi-cultural environment
- Assessing Compliance Risk
- Complex Problem-Solving
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Manager MIS & Portfolio Monitoring.
HFC Limited
08.2016 - 01.2021
Credit Officer
HFC Limited
04.2011 - 08.2016
Bank Officer
Housing Finance
10.2009 - 04.2011
Risk Analyst
JPMorgan Chase & CO
03.2008 - 03.2009
Financial Services Advisor
JPMorgan Chase & CO
03.2007 - 03.2008
Customer Service Representative
Celtel Kenya Limited
08.2005 - 09.2006
Association of Certified Fraud Examiners
CFE (Certified Fraud Examiner) - Currently Pursuing from Financial Forensics And Fraud Investigation
Kenyatta University
Bachelor of Arts from Economics and Business Studies
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