Dynamic Senior Customer Service Officer with proven leadership at Amhara Bank S.C., excelling in enhancing customer satisfaction and driving product sales. Skilled in interpersonal communication and financial management, I effectively coach teams to achieve targets and promote services, ensuring a seamless customer experience and fostering strong client relationships.
Leading, coaching and monitoring cash and financial management axtivities, supervising customer service delivery and complain hundling, internal control activities, enhancing timely product sales and promotion,resource mobilization and plan achievement reporting timely
Customer service and product salling, cash and other financial management, marjeting and product promotion
Providing customer service, product salling and promorion, Marketing and resource mobilization, cash and financial management activities
Leadership and decision making
Interpersonal communication
Microsoft skill
Team work
Customer service
Reading fictions and watching football