Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Anteneh Endale Dilnessa

Anteneh Endale Dilnessa

Addis Ababa

Summary

Dynamic Senior Customer Service Officer with proven leadership at Amhara Bank S.C., excelling in enhancing customer satisfaction and driving product sales. Skilled in interpersonal communication and financial management, I effectively coach teams to achieve targets and promote services, ensuring a seamless customer experience and fostering strong client relationships.

Overview

6
6
years of professional experience

Work History

Senior Customer Service Officer

Amhara Bank S.c
06.2022 - Current

Leading, coaching and monitoring cash and financial management axtivities, supervising customer service delivery and complain hundling, internal control activities, enhancing timely product sales and promotion,resource mobilization and plan achievement reporting timely

Customer Service Officer

Tsehay Bank
04.2022 - 04.2022

Customer service and product salling, cash and other financial management, marjeting and product promotion

Customer Service Officer

Debub Global Bank
11.2018 - 04.2022

Providing customer service, product salling and promorion, Marketing and resource mobilization, cash and financial management activities

Education

Master Of Business Administration - Business Administration

Marhland International College
Addis Ababa
10.2022

Bachelor Of Management - Business

Debre Markos University
Debre Markis
07.2018

Bachelor Of Sociology - Social Sciences

Addis Ababa University
Addis Ababa
07.2013

Skills

Leadership and decision making

Interpersonal communication

Microsoft skill

Team work

Customer service

Languages

English
Bilingual or Proficient (C2)
Amharic
Bilingual or Proficient (C2)

Interests

Reading fictions and watching football

Timeline

Senior Customer Service Officer

Amhara Bank S.c
06.2022 - Current

Customer Service Officer

Tsehay Bank
04.2022 - 04.2022

Customer Service Officer

Debub Global Bank
11.2018 - 04.2022

Master Of Business Administration - Business Administration

Marhland International College

Bachelor Of Management - Business

Debre Markos University

Bachelor Of Sociology - Social Sciences

Addis Ababa University
Anteneh Endale Dilnessa