Andualem Fekadu
Addis Ababa
Summary
I would like to introduce myself as a candidate for hotel profession position with several years of experience as a front office manager, I believe I am well-qualified to meet the needs of your company. During my 3 year at Ras hotel, I was responsible for managing over 20 employees. I supervised opening and closing, addressed customer and employee concerns and approved time sheets and paid time off. I used a professional but approachable demeanour with my employees. I encouraged them to ask questions if they were unclear on anything and made it a priority to resolve issues as soon as possible. I developed a personal but professional relationship with each of my employees. As many of them were high school and college students, they looked to me as a mentor. I believe that developing a strong relationship with employees makes them more productive and responsible. My professional skills are rooted in my education from Admas University. I studied hotel management and studied many topics relevant to hotel operations management. I find it very rewarding to be a major player in the success of a company and the success of the employees I am supervising. Thank you for taking the time to review my application. I look forward to learning more about your company , its products, its employees, and its customers. I am confident that my education and experience will prove me successful as the Supervisor at your company .
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Golden Plate
Addis Ababa
02.2024 - Current
- Managed daily restaurant operations, ensuring smooth service and customer satisfaction.
- Supervised staff training programs to improve service quality and support team development.
- Oversaw financial transactions, managing cash flow and maintaining accurate records.
- Implemented health and safety standards to maintain compliance and ensure guest safety.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Resolved customer complaints promptly to ensure positive dining experiences.
Front Office Manager
Harar Ras Hotel
Harar
08.2023 - 10.2023
- Handling guest complaints and offering complimentary services to maintain high guest satisfaction rates
- Coordinated daily operations to optimize productivity and ensure seamless service delivery
- Enhanced operations by implementing effective processes and maintaining consistent performance
- Provided exceptional service and assistance to guests upon check-in
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Handled high volume of incoming calls, resolving customer inquiries and enhancing guest experience
- Assisted guests by gathering reservation information to ensure a smooth check-in process.
F & B Supervisor
Harar Ras Hotel
Harar
10.2021 - 08.2022
- Greet guests and assign tables
- Order dining room supplies and equipment
- Take reservation
- Schedule staff hours
- Promoting and marketing the business
- Assessing and improving profitability
- Making improvements to the running of the business and developing the restaurant
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Resolved customer complaints to enhance satisfaction.
- Hire, train and supervise food and beverage service staff
- Coordinated with wait staff to clean buffet areas and refill food items.
Education
Bachelor of Arts - hotel management
Admass university
Addis Ababa, Ethiopia07-2019
Computer maintenance -
Satcom technology institute
06-2019
Skills
- Strategic planning and analysis
- Guest experience
- Staff supervision
- CNET PMS software
- Operational efficiency
- Guest service management
- Marketing strategies
- Food service background
Accomplishments
employee of the year
Timeline
Restaurant Manager
Golden Plate
02.2024 - Current
Front Office Manager
Harar Ras Hotel
08.2023 - 10.2023
F & B Supervisor
Harar Ras Hotel
10.2021 - 08.2022
Bachelor of Arts - hotel management
Admass university
Computer maintenance -
Satcom technology institute
Personal Information
- Date of Birth: 01/01/94
- Nationality: Ethiopian
Languages
- Amharic
- Affan Oromo
- English
References
- Mr. Tizazu Yimerg, Deputy Operation Manager, Harar Ras Hotel, 0915330026
- Mr. Zerihun Alemayehu, Personnel & General Service Head, Harar Ras Hotel, +251919728095
References
- Mr. Tizazu Yimerg, Deputy Operation Manager, Harar Ras Hotel, 0915330026
- Mr. Zerihun Alemayehu, Personnel & General Service Head, Harar Ras Hotel, +251919728095
Hobbies and Interests
- Reading books
- Listening to personal development podcasts
Personal Information
- Date of Birth: 01/01/94
- Nationality: Ethiopian
Languages
- Amharic
- Affan Oromo
- English
- Amharic
- Affan Oromo