sales
Open To Work
Amir Abdi
Yango
Addis Ababa,AA
2
Years of experience
3
years of post-secondary education
Goal oriented professional with a background in sales and customer support. Skilled in identifying customer needs, explaining products, and handling inquiries with care. Known for reliable service, strong interpersonal skills, and a focus on customer satisfaction.
Work History
Customer Support Specialist
6 Months- First Contact Resolution
Resolved incoming customer inquiries on the first contact by applying thorough product knowledge and efficient diagnostic steps. - Customer Retention
Identified churn risks during support interactions and de-escalated issues to preserve long-term account relationships. - Ticket Management
Organized and prioritized active support ticket queues to ensure timely responses and prevent SLA breaches. - Customer Onboarding
Guided new users through initial account setup, feature adoption, and best practices to ensure a smooth transition. - Multi-Channel Support
Handled real-time customer communications across phone, live chat, email, and social media channels efficiently.
Sales Development Representative
1 Year 2 Months- Pipeline
Maintained a clean sales pipeline of dollar values in monthly opportunities and ensured smooth deal progression to Account Executives.
- Qualified Lead
Evaluated prospects against Ideal Customer Profile criteria to consistently generate high-intent Sales Qualified Leads.
- Follow-Up Strategy
Designed and executed multi-channel outreach cadences using phone, email, and social touchpoints to increase prospect engagement.
- Conversion
Consistently converted cold outbound prospects into booked discovery calls and revenue opportunities.
- Show Rate
Implemented pre call confirmation routines and expectation setting that significantly raised meeting attendance rates.
- Objection Handling
Navigated pushbacks regarding budget, timing, and competitor solutions by using consultative discovery techniques.
- CRM Tracking
Recorded call notes, deal stages, and prospect interactions in Salesforce and HubSpot to maintain high data accuracy.
- Lead Qualification
Conducted structured discovery conversations using standard qualification frameworks to filter and identify sales-ready accounts.
- Call Volume
Maintained high daily cold call volume and activity velocity while delivering quality prospect interactions.
Education
Bachelor of Arts - Logistics
Skills
Interpersonal skills
Problem-solving skills
Quality assurance
Goal oriented
Call reception
Customer service
Analytical
Customer communications
Script adherence
Timeline
Customer Support Specialist
Yango
12.2025 - 06.2026Read More
Sales Development Representative
MMCY
09.2024 - 11.2025Read More
Addis Ababa University
Bachelor of Arts from Logistics
09.2021 - 11.2024Read More