Sabre
Amanuel Zewdie
Sales Specialist, Marketer, Consultant, Life Coach
Addis Ababa
Summary
Results-oriented professional with above 9 years of experience in Sales Communication, Business & Brand Development, Building Accounts relationships and Marketing Strategy . Founder of Blaze Promotion PLC and Co-founder of SWIFT Telecom PLC. Experienced Account Manager with a demonstrated history of working in the airlines/aviation industry, Event management and Hotel industry. Skilled in business sales process, Managements of Accounts, skilled negotiator and Customer care. Strong sales professional with a Bachelor of Arts (B.A.) focused in Economics from Haromaya University, Masters of Arts (M.A.) degree in Marketing Management from Addis Ababa University and certified business & life leadership coach from the most acclaimed The John Maxwell Leadership Academy.
Overview
3
3
Languages
1
1
Certification
13
13
years of post-secondary education
12
12
years of professional experience
Work History
Sales Specialist/Account Manager
Sheraton Addis Hotel, a Luxury Collection
Addis Ababa, Addis Ababa
11.2016 - Current
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Built client relationships by acting as liaison between key accounts and management/ operation teams.
- Contacted regular and prospective customers to provide knowledge of products & service and further promotion offers.
- Exceeded team sales goals by 15% on average annually since joining and generating over $5 million in revenue.
- Brought in around 100 new accounts and converted to key accounts in time frame of working here.
- Organized joint sales calls with regional account sales directors to solicit business and closing sales for big multinational accounts.
- Monitored market activity and market share using market intelligence software to evaluate performance in market.
- Contacted over 400 accounts and maintained central data base of key accounts of new and existing customers and managed over 150 accounts.
- Creating business contract agreements, compelling business case (CBC) documents, request for proposals and service packages for new and existing customers.
- Following up on issued tenders and submitting bid offers for potential clients
- Analyzed and reported accounts business performance trends to senior management and regional account directors.
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
- Anticipated clients' needs by staying in touch on regular basis.
- Business prospecting using different media platforms and data gathering techniques.
- Developed and implemented creative, feasible and cost effective programs which increased client retention and revenue.
- Negotiated prices, terms of sale and service agreements.
- Conducting cross departmental leadership and coaching for staff on service selling.
Marketing and Sales Manager
Romhay Tour, Travel and Event Managments
Addis Ababa
06.2016 - 11.2016
- Managing programs of key account outbound travel agencies.
- Managing event programs of key accounts in Addis Ababa, Accra and Johannesburg.
- System support and supervision for overseas branch offices in Accra, Ghana and Johannesburg, South Africa.
- Signing up sales rep agreement with airlines operating to Addis Ababa destination.
- Working jointly with airlines sales teams to evaluate price margins.
- Regular contacts with sales teams of airlines to oversaw sales performance and customer feedback.
- Designing tour packages by liaising involved stakeholders of airlines, hotels, car rentals etc.
- Formulating sales strategies and monitoring quarterly and annual performance result against goal.
- Supervising sales agents and managing e-mail inquiries from Accra, Ghana and Johannesburg, South Africa representative offices.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Couching and supervising of sales team, handling of e-mail inquiries coming from our offices Accra, Ghana and Johannesburg, South Africa.
- Handling of service irregularities, complaints and claims our clients.
Marketing and Sales Supervisor
Romhay Tour, Travel and Event Managments
Addis Ababa
02.2015 - 06.2016
- Event management and organization for clients in Addis Ababa, Ethiopia and Accra, Ghana.
- Travel management activities such as; flight and hotel bookings, issuing airline tickets, email communication with travelers, tours packages, and processing of electronic visa for clients of some countries.
Lead Client Relations Specialist
Ethiopian Airlines S.C
Addis Ababa
10.2012 - 12.2012
- Supervising daily activities of customer service staffs with the aim of achieving highest customer care and service satisfaction.
- Executing the daily sales reports and submitting to finance.
- Managing e-mail inquiries arising from international destinations by providing expertise advice.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations that arise in different outbound international stations of Ethiopian Airlines destinations.
Senior Client Relations Specialist
Ethiopian Airlines S.C
Addis Ababa
07.2012 - 10.2012
- Serve as acting supervisor during weekends and holidays.
- Serve as dedicated agent for Cloud 9 (Business class) and Sheba Miles members (Gold, Silver) passengers.
- Giving a brief detailed service product portfolio to recruit clients to be member of the airlines’ frequent flyer program.
- As a sales agent dealing between clients and advertising & promotion office in producing fare discounts for group passengers charter flights, etc.
- Respond to requests and inquiries made by clients through email, outlook and telephone.
- Assist city ticket office supervisors in handling and resolving current and pending customer irregularities and complaints.
Client Relations Specialist
Ethiopian Airlines S.C
Addis Ababa
07.2011 - 07.2012
- Supervise daily activities of ticket agents in accomplishing highest customer care.
- Prepare ticket agent daily sales report.
- Check if passenger travel documents are in accordance with visa, health and immigration requirements.
- Contact passengers and advise flight changes if any.
- Advice flight schedules and fares, Issue and reissue airline tickets, miscellaneous charge orders, hotel vouchers and other travel related documents to clients.
- Booking reservations and advising fares for booked itineraries for passengers.
- Issuing of pro-forma for clients
Junior Client Relations Specialist
Ethiopian Airlines S.C
Addis Ababa
06.2009 - 07.2011
- Assist city ticket office supervisors in handling and resolving current and pending customer irregularities and complaints
- Supervise daily activities of ticket agents in accomplishing highest customer care.
- Check if passenger travel documents are in accordance with visa, health and immigration requirements.
- Contact passengers and advise flight changes if there is any,
- Advice flight schedules and fares, Issue and reissue airline tickets, miscellaneous charge orders, hotel vouchers and other travel related documents to clients.
- Making flight booking reservations and advising fares for booked itineraries for passengers.
Marketing Clerk
Ethiopian Airlines S.C
Addis Ababa
10.2007 - 05.2009
- Booking reservations and advising fares for booked itineraries for passengers.
- Issue and reissue airline tickets, MCOs, hotel vouchers and other travel related documents to clients.
- Advice flight schedules and fares.
- Contact passengers and advise flight changes if any.
- Check if passenger travel documents are in accordance with visa, health and immigration requirements.
Project Assistant
FARM- Africa
Hosana
10.2006 - 05.2007
- Conducted simple statistical analysis and compile relevant information collected on baseline survey of ‘dairy goat’ and ‘credit for women’ projects.
- Summarized and compiled market information’s already collected from project areas and organized them, based of recommendation from consultancy work.
- Arranged filing system of projects accordingly.
Education
Certified Coach Business Building The - International Maxwell Certified (IMC)
John Maxwell Leadership Academy
Orlando, Florida, USA 02.2020 - Current
Master of Arts - Marketing Management
Addis Ababa University
Addis Ababa, Ethiopia 10.2017 - 06.2020
Alumni Certification - Business Elite Seminar
University of International Business And Economics
Beijing, China 10.2019 - 11.2019
Diploma - Marketing and Services
Ethiopian Aviation Academy
Addis Ababa, Ethiopia 07.2007 - 10.2007
Bachelor of Arts - Economics
Haromaya University
Haromaya, Ethiopia 11.2003 - 07.2006
Diploma - Computer Basic Package Application Course
New Vision Computer Group
Addis Ababa, Ethiopia 06.2001 - 09.2007
Skills
Sales and marketing expertise
Software
Opera
Galileo
Cvent
Certification
International Maxwell Certification, (IMC), The Jhon Maxwell Academy - Lifetime
Accomplishments
- Exceeded the assigned corporate sales goal since joining every year until end of 2019 before the pandemic.
- Collaborated with event sales, marketing, corporate sales and management team for the successful completion and launching of the Friendship park.
Major project output
- Marketing strategy research on long stay guests, which has been presented to management group and approved.
- A project on Business development services tailored for the Chinese travelers involving major Chinese companies in Addis and the Embassy of China which have been presented to executive committee & management group and approved.
- Business development, branding, marketing, developing packages and value propositions on Friendship park project
References
1. Name: Teklit Yikuno (Mr.)
Mobile: +(251)-911-500-177
Email: Teklit.Yikuno@luxurycollection.com
Position: Director of Sales
Company: Sheraton Addis, A Luxury Collection Hotel
2. Name: Sasahulish Leake (Mrs.)
Mobile: +1 (310)-946-9612
Email: Sasahulishl@ethiopianairlines.com
Position: Station Manager, Houston, Texas, USA,
Company: Ethiopian Airlines S.C
3. Name: Begashaw Kassaye (Mr.)
Mobile: +(251)-911-230-095
Email: begashawkassaye@gmail.com
Position: Director of Sales
Company: Haile Resort Hotels
Timeline
Certified Coach Business Building The - International Maxwell Certified (IMC)
John Maxwell Leadership Academy
02.2020 - Current
Alumni Certification - Business Elite Seminar
University of International Business And Economics
10.2019 - 11.2019
Master of Arts - Marketing Management
Addis Ababa University
10.2017 - 06.2020
Sales Specialist/Account Manager
Sheraton Addis Hotel, a Luxury Collection
11.2016 - Current
Marketing and Sales Manager
Romhay Tour, Travel and Event Managments
06.2016 - 11.2016
Marketing and Sales Supervisor
Romhay Tour, Travel and Event Managments
02.2015 - 06.2016
Lead Client Relations Specialist
Ethiopian Airlines S.C
10.2012 - 12.2012
Senior Client Relations Specialist
Ethiopian Airlines S.C
07.2012 - 10.2012
Client Relations Specialist
Ethiopian Airlines S.C
07.2011 - 07.2012
Junior Client Relations Specialist
Ethiopian Airlines S.C
06.2009 - 07.2011
Marketing Clerk
Ethiopian Airlines S.C
10.2007 - 05.2009
Diploma - Marketing and Services
Ethiopian Aviation Academy
07.2007 - 10.2007
Project Assistant
FARM- Africa
10.2006 - 05.2007
Bachelor of Arts - Economics
Haromaya University
11.2003 - 07.2006
Diploma - Computer Basic Package Application Course
New Vision Computer Group
06.2001 - 09.2007
Similar Profiles
Ukris Phaithoon Na AyudhayaUkris Phaithoon Na Ayudhaya
Senior Porter at The Athenee Hotel, a Luxury Collection HotelSenior Porter at The Athenee Hotel, a Luxury Collection Hotel
Doreen De La ODoreen De La O
Restaurant Hostess at SLS Hotel, a Luxury Collection Hotel, Beverly HillsRestaurant Hostess at SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Karen MunozKaren Munoz
Basser at SLS Hotel, a Luxury Collection Hotel, Beverly HillsBasser at SLS Hotel, a Luxury Collection Hotel, Beverly Hills