Amanuel Seyoum

Overview:As a Copy and Content Writer, i'll be the voice behind our brand, responsible for crafting compelling narratives and engaging content across various platforms. From captivating website copy to engaging social media posts, you'll play a crucial role in shaping our brand identity and driving audience engagement.

Responsibilities:

Requirements:

• Proven experience as a copywriter, content writer, or similar role, with a strong portfolio showcasing writing samples across various formats and channels.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail and a mastery of grammar, punctuation, and style.
• Proficiency in SEO best practices and keyword research tools.
• Creative thinking and the ability to generate innovative ideas and concepts.
• Strong collaboration and communication skills, with the ability to work effectively in a team environment and manage multiple projects simultaneously.
• Familiarity with content management systems (CMS), social media platforms, and analytics tools.
• Delivered high-quality written content that was insightful, informative and entertaining.
• Performed in-depth research into topics to write clear and accurate copy.
• Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
• Gained detailed understanding of business systems and applications to create valuable and information-lead articles.
• Built and maintained strong business relationships both internally and externally.
• Organised work within Content Management System and always submitted work within agreed deadlines.
• Gained deep understanding of industry trends and topics before creating content.
• Researched content topics by interviewing subject experts to create valuable, information-driven resources.
• Tracked and analysed campaign success, sharing insights and learnings for future projects.
• Worked with localisation team to align content with specific needs and best practices for local markets.
• Managed own workload efficiently to produce high-quality work within agreed deadlines.
• Uncovered and identified high-performing topics and formats, adjusting editorial strategy to achieve targets.
• Kept fully up-to-date with emerging technologies, platforms and best practices to help meet client objectives.
• Collaborated with technical experts and other marketing professionals to produce exciting and valuable content.
• Created resources and articles across wide range of subject matters and target audiences, adjusting content, style and tone to match.
• Developed, wrote and proofed creative and innovative content and resources, responding to client briefs.
• Edited existing content to better align with brand style guides and provided constructive feedback on content ideas to other content writers.
• Assessed client briefs, requirements and purpose and tailored content and style to match.
• Liaised with clients to discuss project scope, content brief and brand guidelines for each project to increase client satisfaction.
• Worked closely with comms, design and strategy teams to generate creative ideas and meet client's objectives.
• Generated and developed content concepts, presenting creative ideas and communicating value to get client buy-in.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Performed tests of functionality, security, and performance of different workstations and devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Used ticketing systems to manage and process support actions and requests.
• Diagnosed and troubleshot hardware, software and network issues.