ALEMNEW SEYOUM ABEBE
Senior Manager Accounts Reconciliation
ADDIS ABABA,ETHIOPIA
Summary
Accomplished in transforming operations and enhancing customer experiences at Dashen Bank SC, I excel in strategic planning and problem-solving, ensuring regulatory compliance and efficiency. My leadership in account reconciliation and digital banking improvements significantly boosted process efficiency and customer satisfaction, showcasing my adaptability and analytical thinking.
Overview
15
15
years of professional experience
17
17
years of post-secondary education
Work history
Senior Manager Accounts Reconciliation
Dashen Bank sc.
Addis Ababa, Ethiopia
08.2021 - Current
- Led corporate social responsibility programs, improving community engagement and company reputation.
- Developed and implemented strategic plans to achieve business objectives.
- Prepare financial reports using on line and card channel transaction data .
- Improved productivity after reviewing and modifying operations and workflows.
- Analyzed financial reports to guide cost-reduction and revenue-enhancement strategies.
- Streamlined reconciliation processes and developed key operational procedures, improving efficiency, reducing errors, and ensuring timely and accurate financial reporting!
- Led the transformation of card services and online banking channels, driving system upgrades and process improvements to enhance customer experience, streamline operations, and increase digital adoption.
- Successfully managed the deployment of digital banking channels, optimizing user experience, enhancing transaction efficiency, and driving digital adoption across customer segments.
- .Facilitated high-value transaction settlements with correspondent and peer banks, ensuring accuracy, compliance, and timely processing to support seamless interbank operations
- Led cross-functional teams to achieve project deliverables on time and within budget.
- Monitored employee performance using real-time data and reports.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Planned and executed strategies to increase business and drive profit growth.
- Approached and solved problems with initiative and sound judgment.
Junior and Senior Reconciliation officer
Dashen Bank
Addis Ababa, Ethiopia
12.2016 - 08.2021
- supervise daily reconciliation tasks to ensure compliance and regulatory protection of the banking industry .
- Streamlined reconciliation workflows, reducing processing time and enhancing efficiency for faster monthly and year-end closings, including report generation.
- Addressed customer inquiries swiftly, delivering accurate information to boost satisfaction and maintain smooth banking operations.
- Streamlined the dispute resolution process for high-priority customer reconciliation issues, reducing resolution time and enhancing customer satisfaction.
- Enhanced compliance protocols, ensuring all reconciliations met regulatory requirements, leading to zero audit findings in the last three years.
- .Worked closely with finance, operations, and IT teams to integrate automation tools, reducing manual reconciliation tasks and enhancing real-time reporting capabilities
- Implemented a robust reconciliation framework and reconciliation system that decreased transaction discrepancies and ensuring greater financial accuracy and minimizing risks of financial misstatements!
- Handled sensitive information with discretion and in compliance with regulations.
- Developed successful project goals and strategies in collaboration with project management team team members.
- Authored comprehensive security manuals and protocols for personnel.
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.
- Kept accurate inventory records and tracked costs against budget targets.
- Improved processes to reduce bottlenecks, streamline workflows and optimize scheduling for business teams.
Bank Teller and Customer Service Officer
Dashen Bank
Addis Ababa, Ethiopia
11.2009 - 12.2016
- Highlighted unit exchange rates for multi-currency transactions.
- Calculated transactions using computers, calculators and adding machines.
- Captured customer details for card issuance and delivery.
- Managed deposits, plan contributions and supply purchases for checks or new cards.
- Prevented fraud by spotting suspicious behavior and problematic transactions.
- Performed daily account maintenance and record keeping.
- Verified account balances and resolved discrepancies for customers efficiently.
- Facilitated account openings and closings with attention to detail.
- Collected currency for deposit, verified deposit amounts and entered transactions into oracle system.
- Ensured compliance with bank policies and federal regulations.
- Crosssold bank products and services to meet customer needs.
- .Assisted with ATM maintenance, including stocking cash and troubleshooting issues.-Participated in ongoing training programs to stay current on industry regulations.
- Sorted and arranged money in cash boxes and coin dispensers.
- Collaborated with team members to meet branch targets.
- Processed customer transactions quickly and accurately.
- Prepared official checks, money orders and certified checks.
- Computed financial fees, interest and service charges on loan products.
Education
MBA - Bussines Adminstration
Ashland University, Lead Star College |
Addis Ababa Ethiopia 09.2016 - 09.2018
Bachelor of Arts - Managment
Debre Birhan University
Debre Birhan Ethiopia 10.2012 - 07.2016
Bachelor of Arts - Accounting
Adimas University
Addis Ababa Ethiopia 09.2011 - 01.2015
Diploma of Higher Education - Accounting
W/ro Sihien Bussines College
Dessie Ethiopia 09.2005 - 07.2007
Skills
- Leadership skills
- Microsoft Excel
- Client account management
- Financial reporting
- Strategic planning
- Digital transactions analysis
- Project Management
- Customer relationship building
- Invoicing
- Financial risk analysis
- Customer relations
- Crisis management
- Staff training
- Regulatory compliance
- Project management
- Teamwork
- Performance reviewing
- Profit and loss management
- Strategic planning
- Adaptability and flexibility
- Reporting oversight
- Revenue forecasting
- Data-driven decision making
- Problem-solving
- Risk management
- Relationship building
- Performance tracking and evaluation
- Budget administration
- Vendor management
- Multitasking Abilities
- Cost reduction
- Problem-solving ability
- Process improvement
- Analytical thinking
- Business analysis and reporting
Languages
English
Advanced
Amharic
Native
Timeline
Senior Manager Accounts Reconciliation
Dashen Bank sc.
08.2021 - Current
Junior and Senior Reconciliation officer
Dashen Bank
12.2016 - 08.2021
MBA - Bussines Adminstration
Ashland University, Lead Star College |
09.2016 - 09.2018
Bachelor of Arts - Managment
Debre Birhan University
10.2012 - 07.2016
Bachelor of Arts - Accounting
Adimas University
09.2011 - 01.2015
Bank Teller and Customer Service Officer
Dashen Bank
11.2009 - 12.2016
Diploma of Higher Education - Accounting
W/ro Sihien Bussines College
09.2005 - 07.2007
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