Alawak Abire
Addis Ababa
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
11
11
years of professional experience
2020
2020
years of post-secondary education
Work History
Senior Customer Relationship Manager
Commercial bank of Ethiopia
Gambella
09.2014 - Current
builds and maintains strong, long-term relationships with key clients, acting as a strategic partner to ensure satisfaction, retention, and growth by overseeing account managementAs a Senior Customer Relationship Manager (SCRM)
- Developed and executed customer retention strategies that enhanced client loyalty and satisfaction.
- Facilitated training programs for staff on effective client relationship management techniques.
Education
MBA - MBA
Jimma University
Jimma , Ethiopia 08.2011 - 05.2016
Burr Shikudad
West Gojam Bure, EthiopiaSkills
- Customer retention
- Account management
- Client relationship strategy
- CRM software proficiency
- Training program development
- Effective communication
- Problem solving
- Adaptive thinking
Languages
amharic
First Language
English
Advanced (C1)
C1
Timeline
Senior Customer Relationship Manager
Commercial bank of Ethiopia
09.2014 - Current
MBA - MBA
Jimma University
08.2011 - 05.2016
Burr Shikudad