Aklilu Mitiku
Addis Ababa,Ethiopia
Summary
Customer-focused professional with over 3 years and five months of experience as a Customer Service Officer and Accountant at Addis Bank. Skilled in managing high-value client relationships, resolving inquiries, and providing excellent customer service. Looking to contribute my expertise and professionalism to a dynamic team in the luxury living at customer servive representative.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Accountant
Addis Bank S.C.
Addis Ababa, Ethiopia
01.2025 - Current
- maintaining the financial stability and operational efficiency of the company, which involves navigating the company's complex and unique financial structures.
- addresses the multi-faceted revenue streams and high-value assets unique to the company.
- handle general accounting functions as well as duties specific to the company
- Preparing and analyzing financial statements (like balance sheets and profit/loss statements), reports, and budgets.
- Conducting variance analysis to identify trends, resolve discrepancies, and provide actionable business recommendations to management.
- Providing financial data and analysis to support executive decision-making.
- Revenue Accounting
- Cost Management and Control
- Analyzing the impact of fuel hedging strategies.
- Compliance and Risk Management
- Ensuring compliance with international accounting standards like IFRS (International Financial Reporting Standards).
- Navigating multi-jurisdictional tax exposure including VAT, sales, use, and fuel taxes across different regions.
- Supporting internal and external audits of financial and regulatory reporting.
- Optimizing cash flow management by monitoring inflows and outflows and forecasting cash needs to ensure liquidity.
- Provided exceptional service to individual and corporate clients with timely and accurate support.
- Managed client accounts and offered assistance with banking services, transactions, and financial solutions.
- Addressed and resolved customer complaints with professionalism, enhancing client satisfaction.
- Promoted banking products and services tailored to customer needs.
- Maintained compliance with banking policies and procedures.
Customer Service Officer
Addis bank S.c
Addis Ababa
04.2022 - 01.2025
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and resolved issues promptly.
- Processed transactions accurately and efficiently at the counter.
- Maintained organized records of customer interactions and transactions.
Education
Bachelor of Arts - Accounting and Finance
Wolkite Univetsity
Wolkite 09.2018 - 09.2021
Skills
- Customer Relationship Management
- Problem Solving & Conflict Resolution
- Verbal and Written Communication
- Time Management and Organization
- Sales and Product Promotion
- Knowledge of CRM and Banking Systems
References
Available upon request.
Languages
- Amharic, Native
- English, Professional Proficiency
Languages
Amharic
First Language
English
Upper Intermediate
B2
Afaan Oromo
Beginner
A1
Certificate
- IFRS(International financial reporting standards) from wolkite university
Timeline
Accountant
Addis Bank S.C.
01.2025 - Current
Customer Service Officer
Addis bank S.c
04.2022 - 01.2025
Bachelor of Arts - Accounting and Finance
Wolkite Univetsity
09.2018 - 09.2021