ADISU GIRMA.D
Addis Ababa,ETHIOPIA
Summary
Results-driven Digital Banking Officer skilled in fraud prevention, risk management, and regulatory compliance. Led training sessions, conducted fraud investigations, and implemented digital banking solutions to improve operational efficiency. Developed BI reports for fraud monitoring and BRDs for RPA processes. Leveraged strong analytical skills in financial and intelligence analysis to drive innovation and enhance financial security.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Digital Transaction Control Officer
Bank of Abyssinia
Addis Ababa
08.2025 - 07.2026
- Conducted fraud investigations and applied internal controls during reviews.
- Performed fraud investigations and system testing with internal controls compliance.
- Oversaw case closures for financial fraud investigations, ensuring accurate and timely resolutions.
- Led NG and fraud screening tool implementation as team leader.
- Led project for PRM ACI product, coordinating efforts across business teams.
- Built 20+ BI seal reports linked to fraud patterns for monitoring.
- Developed BRDs for fraud scenarios and RPA processes to enhance operational clarity.
- Delivered AML/CFT training to bank agents, ensuring compliance with regulations.
- Led training sessions on regulatory compliance, enhancing team's knowledge and skills.
- Maintained accurate day-to-day records through comprehensive book-keeping practices.
- Facilitated client communication via email and telephone, enhancing banking service delivery. via email and telephone for banking services.
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
- Delivered sales and product knowledge sessions for branch staff.
- Recruited potential agents, merchants, and customers for service expansion.
- Created promotional materials for agents and merchants, increasing service uptake.
Associate Digital Transaction Control Officer
Bank of Abyssinia
Addis Ababa
11.2022 - 08.2025
- Monitored digital banking transactions, resolving operational exceptions to enhance transaction flow and minimise disruptions.
- Investigated transaction failures, coordinating with relevant teams to restore service efficiently and maintain customer satisfaction.
- Prepared reconciliation and operational reports, ensuring accurate daily processing and compliance with regulatory standards.
Associate Digital Banking Officer
Bank of Abyssinia
Addis Ababa
02.2022 - 11.2022
- Onboarded customers to digital banking solutions, increasing digital adoption rates.
- Supported digital adoption initiatives in Adama, Jimma, and East Addis districts, facilitating increased customer engagement.
- Promoted digital banking products through clear explanations, improving customer understanding and informed choices.
- Provided technical support and guidance on digital banking during platform issues.
- Delivered digitalization training for branch staff across BOA branches, ensuring consistent application of digital tools.
- Delivered recorded training via bank's e-learning platform, ensuring consistent knowledge across staff.
- Participated in Apollo digital product development and delivered product training.
- Negotiated billing service arrangements with Derash to ensure smooth operations.
Junior Digital Banking Officer
Bank of Abyssinia
Addis Ababa
01.2021 - 02.2022
- Provided daily customer support for mobile and internet banking, maintaining high customer satisfaction and ensuring smooth operations.
- Assisted customers with digital account activation and addressed transaction inquiries, improving overall user experience.
- Facilitated branch initiatives by actively promoting digital banking services to customers. to increase digital banking usage.
Bank Trainee – Head Office (Agent Banking)
Bank of Abyssinia
Addis Ababa
01.2020 - 01.2021
- Completed training in banking operations, customer service, compliance, and digital banking, ensuring efficient service delivery.
- Supported agent banking operations by facilitating transactions and client interactions. and administrative tasks, contributing to seamless operational processes.
- Acquired practical knowledge of banking processes and digital finance systems, improving customer interactions.
Teacher
Wegere General Secondary School
09.2019 - 01.2020
- Taught Business and Economics to grade 11 and 12 students according to the Ministry of Education curriculum.
- Developed targeted lessons to deepen students' understanding of investment and business types, resulting in improved student engagement.
- Facilitated Growth Club meetings to encourage student participation and collaboration in business-related activities.
Education
Bachelor of Arts - Accounting and Finance
Debrebrehan University
07-2019
Certified Peachtree accounting Software -
Birhan College
07-2019
Master of Arts - Business Administration
Mary Land International College
03-2023
Skills
Fraud risk and compliance
- Fraud detection
- Risk management
- Regulatory compliance
- Digital banking
- Financial analysis
- Intelligence analysis
- Analytical skills
- Report writing
- Microsoft Office Suite
- Critical decision-making
- Problem solving
- Attention to detail
- Communication skills
- Client management
- Team collaboration
- Negotiation skills
- Training
- Leadership skills
- Conflict resolution
- Strategic planning
- Personnel motivation
- Creative thinking
- Service excellence
- Time management
- Adaptability
- Integrity and ethics
Certification
Fraud, Risk & Compliance
- Fraud Prevention and Detection
- Fraud Detection Systems
- Risk Management
- Regulatory Compliance
- Financial Analysis
- Intelligence Analysis
- Digital Banking Solutions
- Data Analysis
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Report Writing
- Critical Decision-Making
- Attention to Detail
- Problem Solving
- Effective Communication
- Active Listening
- Client Relationship Management
- Team Collaboration
- Conflict Resolution
- Negotiation Skills
- Training Delivery
- Strategic Planning
- Work Assignment and Coordination
- Personnel Motivation
- Creative Thinking and Innovation
- Service Excellence
- Time Management
- Adaptability
- Patience and Tolerance
- Integrity and Professional Ethics
Languages
English
Amharic
Hobbies and interests
- Financial Markets and Banking Technology
- Artificial Intelligence and Data Analytics
- Reading Professional Development Books
- Continuous Learning and Online Training
- Community Volunteering
- Team Sports and Fitness
Timeline
Digital Transaction Control Officer
Bank of Abyssinia
08.2025 - 07.2026
Associate Digital Transaction Control Officer
Bank of Abyssinia
11.2022 - 08.2025
Associate Digital Banking Officer
Bank of Abyssinia
02.2022 - 11.2022
Junior Digital Banking Officer
Bank of Abyssinia
01.2021 - 02.2022
Bank Trainee – Head Office (Agent Banking)
Bank of Abyssinia
01.2020 - 01.2021
Teacher
Wegere General Secondary School
09.2019 - 01.2020
Bachelor of Arts - Accounting and Finance
Debrebrehan University
Certified Peachtree accounting Software -
Birhan College
Master of Arts - Business Administration
Mary Land International College