ABEL ENDALE ZERGAW
ADDIS ABABA
Summary
Seasoned Manager and IT expert with a proven track record at Arif Technologies and Import, excelling in leadership during transformative phases and enhancing customer satisfaction. Skilled in strategic planning and project management, alongside deep technical expertise in network administration and computer maintenance. Demonstrates exceptional decision-making and team leadership, driving significant improvements in operational efficiency and innovation.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Arif Technologies and Import
01.2017 - Current
- Provided leadership during times of organizational change or crisis situations.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with industry regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and managed budgets for travel, training, and team-building activities.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Recruited and trained new employees to meet job requirements.
- Coached, mentored and trained team members in order to improve their job performance.
IT Manager
Fasil Zenebe Trading
01.2015 - 01.2017
- Met with users, vendors and technicians to determine computing requirements.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Maintained knowledge of advances in information technology systems and applications.
IT Manager
Menata Computer Trading PLC
01.2011 - 01.2015
- Met with users, vendors and technicians to determine computing requirements.
- Maintained knowledge of advances in information technology systems and applications.
- Conducted research to identify new technologies that could improve operations.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Provided company users with tech support for IT problems and account maintenance.
IT analyst and Consultant on Security installation
iSense Technologies PLC
01.2010 - 01.2011
- Performed preventive maintenance on all CCTV equipment.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Analyzed data from recordings stored on hard drives or servers to help solve criminal cases.
- Troubleshot technical problems with the CCTV system including cameras, monitors, DVRs and other devices.
- Developed plans for expansion of existing CCTV systems based on customer requirements.
- Calibrated camera lenses for focus, clarity and wide angle view.
- Set up computer networks for monitoring remote sites via internet or intranet connection.
Education
Bachelor of Science - Information Science
Adama University, And Information Technology
Adama, Ethiopia07-2010
Skills
- Decision-making
- Business administration
- Staff training and development
- Project planning
- Sales techniques
- Sales management
- Risk management
- Vendor management
- Innovation management
- Brand management
- Project management
- Strategic planning
- Negotiation
- Networking strategies
- Partnership development
- Work prioritization
- Resource allocation
- Contract management
- Business development
- Documentation and reporting, Operating Systems
- Operating Systems
- Windows 95/98/ME/2000/2003/XP/Vista/Windows 7/Windows 8/Windows
- 81/Windows 10
- LINUX (Red Hat, Ubuntu, OpenSuse) both Server and Desktop edition
- Programming Languages
- JAVA, C, C#, Lisp
- Web Programming
- Team leadership
- Product management
- JavaScript (both CS and SS), HTML, PHP
- Database Management System
- SQL and MS SQL
- Computer Maintenance
- Practical skill in maintenance like Dell, HP, Acer, Lenovo computers
- Networking and Network administration
- Using Windows 2000/2003/ and managing DNS, DHCP
- MAJOR PROFESSIONAL ACTIVITES THAT I SUCCEDED
- Good Knowledge on maintaining computers and PC troubleshooting
- For Adama University and other PLC companies
- Very Good knowledge on Computer communication and networking
- Implementing open source software customization on Egroupware
- Project for Adama University
- LANGUAGES
- Amharic: Mother Tongue
- English: Fluent
Affiliations
Patient Registration System of Adama Hospital
Certification
- Cisco CCNA Certified
Languages
Amharic
First Language
English
Advanced (C1)
C1
Timeline
Manager
Arif Technologies and Import
01.2017 - Current
IT Manager
Fasil Zenebe Trading
01.2015 - 01.2017
IT Manager
Menata Computer Trading PLC
01.2011 - 01.2015
IT analyst and Consultant on Security installation
iSense Technologies PLC
01.2010 - 01.2011
Bachelor of Science - Information Science
Adama University, And Information Technology